davidK-119

Problem:
The client was unable to change the site URL in their WPML account due to a 'Site key not matching' error after migrating their website from one URL to another.

Solution:
Upon investigation by our team, we found that the client started as an end user account by taking ownership of the website. And then acquired a Blog account.

We removed the end user link from our side and now the client is able to use their Blog account by following these steps:

- Go to the Account > Sites page after login to the respective wpml.org account.
- Remove the previous site registration.
- Add a new one generating a new site key that should be used on the site.

If you still need assistance, we highly recommend opening a new support ticket in the WPML support forum.