Problem: The client's Elementor header and footer disappeared, potentially due to a conflict with a caching plugin. Solution: We found that the issue might be related to 'drop-in' plugins on the client's server. We recommend the following steps to resolve the problem: 1. Navigate to the WordPress Dashboard > Plugins. 2. Use the top filter to select "Drop-ins". 3. Deactivate the 'drop-in' plugins, especially the object cache one. 4. Go to WordPress Dashboard > Appearance > Elementor Header & Footer Builder. 5. Make a change to the French header, such as updating the title, and save the changes. 6. Ensure that the translation is 100% complete. 7. Check if the issue is resolved.
If this solution does not apply to your situation, or if it's outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket with us.
Problem: The client was experiencing a conflict when enabling WPML String Translation and Elementor Pro simultaneously, leading to a 500 error on their website. Solution: We recommended the following steps: 1. Verify that the server meets all WPML minimum requirements. 2. Consult our FAQ on 500 errors for potential solutions. 3. Enable WordPress debug to identify the specific error by following our debugging guide. 4. Perform a compatibility check by: - Creating a full website backup. - Disabling all plugins except for WPML and its add-ons. - Switching to a default WordPress theme like TwentySeventeen. - Reactivating plugins one by one to identify the conflicting plugin. 5. If the issue persists, it may be related to server/hosting settings, particularly the 'allowed memory size exhausted' error. We provided a custom search URL to explore existing tickets with similar issues and solutions. 6. We also suggested updating to the WPML 4.6.10 beta version after creating a full website backup and removing the current WPML version.
If these steps do not resolve the issue or if the solution is outdated or not applicable, we recommend opening a new support ticket. We also advise checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
