Problem: The client is experiencing an issue where line breaks are missing in the translated content using the Advanced Translation Editor, causing the layout to differ from the original language. Solution: We recommend resending the translation job from WPML -> Translation Management to see if the issue is resolved with the latest update of the Advanced Translation Editor. Please ensure you have the latest version installed. If the problem persists, we suggest checking our known issues page and verifying that you are using the latest versions of all themes and plugins. If this solution does not apply or is outdated, or if you continue to experience issues, please open a new support ticket. We also recommend reviewing our Privacy and Security Policy before providing access details.
Problem: You noticed that the Italian language was translated with DeepL and is not available with the WPML AI engine, even though the language mappings show it should be possible. Solution: We explain that this issue arises because German is your site's default language. Currently, the WPML AI engine only supports translations from English to German and Italian and vice versa. It does not support translating from German to Italian directly. To resolve this, we recommend enabling another translation engine like DeepL, which can handle translations from German to Italian.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
