Problem: The client is experiencing an issue where the Element Pack Pro Accordion element does not appear in translations. The client provided an XML configuration but the translations still do not appear.
Solution: We noticed that there are some issues with the XML code provided, such as the incorrect definition of the Widget name. To resolve this, we recommend using our WPML Compatibility Test Tools plugin, which simplifies the process of generating the correct XML configuration for custom Elementor widgets. Here are the steps to follow:
Install the WPML Compatibility Test Tools plugin.
Use the tool to generate the XML code for your custom widgets.
Once you have added the correct configuration, you should be able to translate the contents from the Translation Editor.
If the provided solution does not apply to your case, or if it's outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket: WPML support forum.
Problem: The client wants to prevent WPML from translating the titles of Elementor widgets in edit mode, as they prefer to use the English language interface even though their native language is Turkish. Solution: 1. We acknowledge that the behavior the client is experiencing is expected when using WPML with Elementor. 2. We suggest reviewing the following tickets for potential solutions or workarounds:
3. We explain that Elementor is a front-end editor and there are limitations to keeping the Elementor Module labels in the default language due to potential increased loading times, which could negatively affect the user experience.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at our support forum.
