Problem: The client is unable to find the WPML Media plugin in the Downloads section despite having an active Multilingual CMS subscription and wants to duplicate media for translated posts. Solution: If you're experiencing this issue, first check if the Media Translation plugin appears in your WordPress admin under Plugins -> Add new -> Commercial tab. If it's not there and you need to duplicate media and attachments to the translated content, you don't actually need the Media Translation plugin. Instead, when editing a post or page in the default language, look for the checkboxes in the Languages block on the right column that allow you to duplicate the featured image and attached media to the translated versions.
This solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
