Problem: You are trying to add a name term to the glossary but receive a red warning message when attempting to do so. The issue does not occur in incognito mode. Solution: We recommend checking if the issue persists under the following conditions: 1. Deactivate all plugins except for WPML to see if there is a conflict with another plugin. 2. Switch your theme to a default WordPress theme like Twenty Twenty to determine if there is a conflict with your current theme. Additionally, check for any errors in the browser console when adding the term and try using a different browser or incognito mode again to see if the issue persists.
If these steps do not resolve the issue, it might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where your translations are stuck in progress for an extended period, often more than an hour, and you encounter errors in the ATE Error Logs indicating that the uploaded XLIFF file is not properly formed with missing or wrong data specifically in the target field. Solution: First, confirm whether you are sending jobs to automatic translation or using the translate everything feature. Try editing a page and updating it, then send it for automatic translation again to see if the issue persists. If the problem continues, navigate to WPML->Troubleshooting -> ATE Error Logs and check the top five errors. If these steps do not resolve the issue, it might be necessary to provide temporary access (wp-admin and FTP) to your site for further investigation, ensuring that you have taken a full backup of your database and website beforehand. We recommend using the Duplicator plugin for this purpose.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to automatically translate content with glossary terms, but encountering issues with words that include a copyright symbol since the last WPML update. Solution: We have acknowledged this issue and published an errata page that addresses it. If you're experiencing this problem, we recommend visiting the errata page for detailed information and potential fixes. You can find the errata here: ATE Glossary Issues with Automatic Translation of Trademark Symbols using DeepL in ATE.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
