Problem: You are trying to purchase additional credits for automatic translation but are encountering an error message stating that the VAT number is in the incorrect format. Additionally, the VAT field is not visible, preventing the purchase. Solution: We have determined that the VAT field only appears for countries where we are required to collect EU VAT, which applies solely to EU member states. Since the UK is no longer part of the EU VAT system post-Brexit, the VAT field is not displayed for UK customers. As an international company, we do not collect or process UK domestic VAT. Therefore, you should be able to complete your purchase without entering a VAT number.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
