Problem: You are receiving spam emails on email addresses linked to websites after using WPML. You suspect that WPML might be causing this issue. Solution: We suggest that the presence of your email address on the website's pages might be the reason for receiving spam emails, rather than the use of WPML itself. Since WPML only makes your site available in multiple languages, it does not influence the security of email addresses displayed on your site. To reduce spam, consider removing your email address from the website or replacing it with a contact form. This way, your email remains hidden from public view, reducing the likelihood of receiving spam. If you still suspect WPML is causing the issue, try disabling WPML temporarily to see if the spam emails stop. This can help determine whether WPML is related to the problem.
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket with us for further assistance.
Problem: The client is trying to translate their website logo using WPML, but the logo is not getting translated with media translation. Solution: If you're experiencing this issue, we recommend the following steps: 1. Navigate to Admin Strings and search for the logo. You can do this by going to Admin Strings. 2. Search for
[theme_mods_astra_childtheme]custom_logo
and
site_logo
, then add them to String Translation. 3. Proceed to String Translation and search for the logo again. 4. Go to media and find the media ID for the French logo at media section. 5. Translate the English logo Media ID to the French logo media ID.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client needs to translate the consent banner from the GetTerms plugin into Arabic but is unable to find where to add or update the text for translation using WPML. Solution: We checked the GetTerms plugin settings and found no fields to add or update text directly on the cookie popup. The text for the banner seems to be managed externally, as indicated by the redirection to an external site when attempting to update the banner. Since WPML can only translate content stored in the current site's database, it's not possible to translate text managed externally through WPML. We recommend contacting the GetTerms plugin author to inquire if they have a method to display translated content based on the current language setting.
If the solution provided here does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: We are trying to duplicate a page along with its translations using WPML. Solution: You can duplicate pages from one language to another, but it doesn't allow duplicating pages with translations. You might want to try a plugin like Yoast Duplicate Post: https://wordpress.org/plugins/duplicate-post/ to see if it helps.
Please note, we haven't tested if this plugin will also copy translations, but you can give it a try.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket or visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is trying to translate the placeholder text "please choose an option" in a Contact Form 7 select button and the "phone number" field on their Arabic version of the site. Solution: We located and translated the required strings through WPML's String Translation. Here are the steps we recommend you follow: 1. Navigate to WPML -> String Translation. 2. Search for the string "Please choose an option". 3. Translate the string into the desired language. 4. Save the translation and check the form on your site to ensure the translation is applied. If you're experiencing a similar issue and this solution doesn't seem relevant, please open a new support ticket with us.
