philippS-79

Problem:
The client is experiencing issues with translating their website into multiple languages using WPML. Despite deducting credits, the content, including Menu ACF field content, was not translated. The URLs were cloned, but no content or menu ACF field changes occurred.
Solution:
1. Update WPML to the latest version:
- Create a backup of your website or use a staging version.
- Navigate to WordPress Dashboard > Plugins > Add new > Commercial (tab).
- Click the Check for Updates button.
- Update WPML and its addons.
For more information, visit https://wpml.org/faq/install-wpml/#automated-updates.

2. If using DeepL, ensure the formal/informal option is set in the DE language:
Visit https://wpml.org/documentation/automatic-translation/translate-your-wordpress-site-with-deepl for guidance.

3. Reset stuck strings translation:
Follow the steps outlined at https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/.

4. Verify that you have sufficient credits for Automatic translation:
Navigate to WordPress Dashboard > WPML > Translation Management > Tools to check your credit balance.

If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.