Problem: The client is experiencing issues with translating their website into multiple languages using WPML. Despite deducting credits, the content, including Menu ACF field content, was not translated. The URLs were cloned, but no content or menu ACF field changes occurred. Solution: 1. Update WPML to the latest version: - Create a backup of your website or use a staging version. - Navigate to WordPress Dashboard > Plugins > Add new > Commercial (tab). - Click the Check for Updates button. - Update WPML and its addons. For more information, visit https://wpml.org/faq/install-wpml/#automated-updates.
4. Verify that you have sufficient credits for Automatic translation: Navigate to WordPress Dashboard > WPML > Translation Management > Tools to check your credit balance.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
Problem: The client wanted to know how to manually translate content into one language while using automatic WPML translation for others on their multilingual website. Solution: We explained that the translation method must be chosen for each piece of content and cannot be set differently for each language. The client can select either the "WPML Translation Editor" for automatic translations or the "WordPress Editor" for manual translations. However, it is not possible to use both methods simultaneously for the same content in different languages. If the client wishes to manually translate content into one language, they must use the "WordPress Editor" for that specific content.
If this solution does not apply to your situation because it might be outdated or not relevant to your case, we recommend opening a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
