Problem: The client was experiencing a price discrepancy between the English and Arabic versions of products on their WooCommerce site. Additionally, the product page sometimes displayed as if it were on a mobile device, even when viewed on a desktop. Solution: We recommended setting the multi-currency options correctly for the Saudi Rial and USD in WooCommerce Multilingual under the Multi-currency tab. This involves selecting either a static exchange rate or using a third-party service. For more details, we suggested reading the documentation at Multi-currency support in WooCommerce.
We also advised updating the PHP version to 8.0 or higher, as similar issues had been resolved with this update in other cases. After updating, the client should make a minor edit to the product in the default language and update the translation, or alternatively, delete the translated product and re-translate it using the ATE editor, which saves translations and does not cost credits.
If these solutions do not resolve the issue or if they seem outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: The client was unable to see the Arabic translation of their website when not logged in as an admin. Additionally, the page appeared with a mobile screen width when viewed in admin mode.
Solution: 1. We advised the client to ensure that the Arabic language was not hidden in the WPML -> Languages -> Hidden languages section. 2. We recommended activating the WordPress debug mode to identify any errors that might be causing the issue. The guide for enabling debug mode can be found here: Debugging in WordPress. 3. After reviewing the debug logs, it was found that the 'woo-min-max-quantity-step-control-single' plugin might be causing the issue due to a fatal error. We suggested deactivating this plugin to see if the problem resolves.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance.
Problem: You are setting up your site to open in Arabic by default and want to switch to English when needed. However, when you select English, the site redirects back to Arabic. Solution: We have tested your site and found that the language switch works correctly, redirecting to the English version of the site as expected. We recommend trying the following steps: 1. Clear your browser's cache and cookies. 2. Try accessing your site using a different Internet browser to see if the issue persists. If these steps do not resolve the issue, it might be due to a configuration that is either outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket with us for further assistance at WPML support forum.
Problem: If you're experiencing issues where your Arabic page is not loading completely after an update, it might be due to a plugin conflict. Solution: We recommend checking if the Moyasar Payment Gateway plugin is up to date. If the plugin is updated and the problem persists, it's likely not related to WPML but rather to the plugin itself. In this case, you should contact the plugin's author for further assistance. Additionally, ensure that all translations are loaded at the correct time, ideally at the 'init' action or later, to avoid any issues.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket with us.
Problem: The client was unable to see translations for certain product attributes like size, lamination, and quantity on their multilingual website. Solution: If you're experiencing similar issues with missing translations for product attributes, we recommend checking the completeness of your translations. In this case, we accessed the translation editor and completed the missing translations by ensuring all fields were translated and then clicking the 'complete' button. This resolved the issue, and the product attributes were correctly displayed in the desired language.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
