Problem: The client is experiencing an issue where Hebrew text is not displaying correctly after importing products into WooCommerce; instead of Hebrew characters, question marks (?????) appear. Solution: 1. Temporarily deactivate WPML and its add-on plugins to check if the issue persists. This helps determine if the problem is related to WPML or the import process itself. 2. If the issue still occurs with WPML deactivated, it might be a database encoding issue. We recommend checking your database settings to ensure it supports Hebrew characters. You can find guidance on this at https://wpml.org/faq/texts-showing-as/. 3. Verify if the issue is specific to Hebrew or affects other languages as well. This can help isolate the problem. 4. Ensure that the import plugin used is compatible with WPML. The issue might be related to the encoding process within the plugin. A similar issue has been reported here: https://wordpress.org/support/topic/product-csv-importer-not-working-when-the-csv-file-contains-chinese-characters/.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client wants to set a specific product with a different currency and have other currencies converted from this set currency on a multi-vendor platform using Dokan. The client also inquires if it's possible to set a different main currency for each vendor. Solution: We informed the client that currently, WooCommerce Multilingual or WooCommerce does not support setting a specific currency for a vendor, user, or country. However, a future version of WooCommerce Multilingual (5.5) will include a feature to set prices based on the country, but it is still in the early development stage. For now, a custom plugin might be necessary. We suggested checking out the WooCommerce Product Price Based on Countries plugin, although we have not tested this ourselves. For custom development, we recommended contacting certified developers through this link. Additionally, we provided a code snippet using the
wcml_raw_price_amount
hook to convert from the WooCommerce default currency price to another currency, and pointed to the function that auto-updates product prices in other currencies:
The update_exchange_rates function is defined in the *wp-content/plugins/woocommerce-multilingual/classes/multi-currency/class-wcml-exchange-rates.php* file (line 151).
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
