Problem: The client is experiencing an issue where WPML is recognizing the original domain (fabricegrinda.com) as a different domain (fabricegrinda.org) after a domain change. Solution: We recommend updating your WPML plugin and add-ons to the latest version, specifically version 4.8.3, to incorporate the most recent bug fixes and improvements. You can find the latest versions in your WPML account under My Account -> Downloads. If updates are not visible, click the 'Check for updates' button in the Plugins → Add New Plugin → Commercial tab. Before updating, ensure to back up your database.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: During the monthly migration process of your website, you encountered an issue with WPML. After migrating to a staging site (prod-new.fabricegrinda.com), a warning appeared asking whether to 'Mark as Copy'. You needed guidance on how to handle this during the migration back to the main site (fabricegrinda.com). Solution: This warning is normal when moving your site between development and production environments. It relates to the WPML site key, automatic translations, and features of the Advanced Translation Editor. If you plan to use the staging website, you should mark it as a copy. This setup helps WPML manage your site correctly after a URL change. For further details on how to use the Advanced Translation Editor during site moves or when using a copy of your site, please visit: Using Advanced Translation Editor when you move or use a copy of your site.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
