xavierT-12

Problem:
The client was unable to translate filters from English to French on their website. Despite translating, the 'Type' filter did not work on the French version of the site for the Collections, Experience, Cruises, and Inspirations pages.

Solution:
We recreated the issue on a sandbox site and managed to get the filter working correctly. Here are the steps we took:
1. Created a Custom Post Type (CPT) 'Collections' with a meta field 'Catégorie hébergement' based on a Glossary 'Glossary Collections category type'.
2. Created a Filter 'Desktop - Collection Categories Checkbox' based on this glossary.
3. Created the listing 'Listing_collection_Vignette'.
For translations:
1. Set 'Collections (collections)' to be translatable in 'WPML > Settings > Post Types'.
2. Set the custom field '_categorie-hebergement' to be translatable in 'WPML > Settings > Custom Fields'.
3. Translated the glossary labels in 'WPML > String Translation'.
4. Translated the filter title to French.
5. Translated the hotels in 'Collections', ensuring the translation of the field '_categorie-hebergement' matched the glossary.
6. Translated the Elementor page to French.
Additionally, we advised the client to update all French hotels to re-save the '_categorie-herbergement' field and its translation.

On the staging site, we cleared all caches, deactivated LocoTranslate, changed the AJAX request type for filters, and then reset it to ensure it was refreshed.

If you're experiencing a similar issue, we recommend you try the steps outlined above. However, the solution might be irrelevant due to being outdated or not applicable to your case. If so, please open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.