Problem: The client is experiencing an issue where the translation of a page using WPML is stuck at 97% completion and cannot be saved. This problem arises because the HTML markers in the translation do not match those in the original text, which is essential for maintaining the page's HTML integrity. Solution: To resolve this issue, ensure that the HTML markers are identically set in both the original and translated text. This involves selecting the text with the mouse and clicking on the marker to set it correctly. There should be no spaces between markers and no markers should be missing. This requirement helps prevent accidental HTML styling breaks, link omissions, or design issues. For more detailed guidance, refer to the WPML documentation on safe HTML editing: Safe HTML Editing. If adjusting the markers does not resolve the issue, please open a support ticket.
If these solutions do not apply or if the problem persists, we recommend opening a new support ticket. It's also advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: WPML Support Forum.
