Problem: The client's development site, "powergate.relevantnettside.no", is not appearing on the WPML account management page for AI credits, and they are unable to add credits. Solution: We recommend unregistering WPML from the production site and removing the site from the WPML.org account. Then, register the development site with a new key. Here are the steps: 1. Go to Plugins -> Add Plugin -> Commercial tab on your website. 2. Click the 'unregister' link to unregister WPML. 3. Visit https://wpml.org/account/sites/ and delete the existing site key. 4. Return to Plugins -> Add Plugin -> Commercial tab on your website. 5. Click the 'register' link to register with a new key.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client frequently updates their QA server with data from the production environment, which involves changing URLs and reactivating WPML. This process often results in site keys becoming inactive and a loss of translation credits. The client seeks a way to synchronize the QA and production environments without losing credits and to recover lost credits. Solution: 1. Ensure that the QA domain name remains consistent when reactivating WPML to avoid unnecessary site key changes. 2. Navigate to WPML > Support > Troubleshooting Link and share the Advanced Translation Editor ID for both production and staging sites. 3. We have resolved issues on our translation server that were causing lost credits and multiple activations with the same domain name. This should prevent similar issues in the future. 4. Always generate a new sitekey when activating WPML on a new domain to avoid conflicts.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
