Problem: You are using WPML to translate your site and encountered an issue where the batch failed, all jobs were rolled back, but you were still charged for pay as you go. This error has occurred multiple times. Solution: We have confirmed that you were not double-charged for your translations. The Advanced Translation Editor has a memory feature, so if any translations were rolled back and sent to translation again, the memory was applied, and no extra charge was applied. You can view the usage reports by navigating to WPML -> Translation Management -> Tools -> Automatic translation usage reports (tab) in the admin of your site. For more details on viewing and understanding your charges, please visit the Automatic Translation Invoices documentation.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problème : Le client a rencontré un problème avec la traduction d'une page construite avec Elementor Pro. Malgré la traduction complète et l'apparition du drapeau anglais, le lien de traduction redirigeait vers une autre page. Solution : Nous avons identifié que le problème était lié à la traduction de l'URL. Pour résoudre ce problème, nous avons ajusté les paramètres pour permettre aux URL de faire partie du processus de traduction. Désormais, le client peut traduire l'URL directement depuis l'éditeur de traduction pour les futurs articles.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions de vos thèmes et plugins, et de vérifier la version du correctif permanent. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: You are trying to custom translate some words on your website, but the translations are not appearing on the live site even after a day. Solution: We have identified that the issue might be related to server restrictions. We recommend contacting your server provider to clear the cache and check for any restrictions that might be blocking the site. Additionally, it is important to request that your server provider adds the following domains to the whitelist:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to update content on your site using WPML, but the old translated content is not showing in the Advanced Translation Editor (ATE), although it appears on the frontend.
Solution: If you previously used the Classic Translation Editor (CTE) for adding or editing translations, this might be the cause. Content translated in CTE or imported will not be available in ATE if you switch the editor settings. To resolve this, you need to either continue using CTE or re-translate the content in ATE to utilize its translation memory features for future updates. Additionally, ensure that any translations you complete are 100% finished to be saved in the Translation Memory, allowing for subsequent updates.
Please note that translations done in CTE or the WordPress editor are stored in your site's database, and Translation Memory does not keep track of these translations.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
