Problem: If you're experiencing the issue where translations are not working and encountering the error message 'Unable to retrieve job details' when trying to translate a numeric value in the Advanced Translation Editor (ATE), it's because WPML by default excludes numeric values in the job data sent to ATE. Solution: We recommend adding the following custom code to the file
functions.php
in your theme or child theme folder. This code allows the translation of numeric values. After adding the code, re-send the string to translation:
Please ensure to backup your database and website before proceeding. For more details, you can refer to our forum discussion on translating numbers.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problema: El cliente no desea utilizar la traducción automática y prefiere hacer todo manualmente. Solución: Si estás experimentando lo mismo, te recomendamos seguir estos pasos: 1. En WPML > Panel de Traducción, asegúrate de que la opción “Traducir todo automáticamente” esté apagada. 2. En el Editor de Traducción Avanzado, accede a la configuración (arriba a la derecha) y desactiva la opción “Traducir todo el contenido automáticamente al abrir el editor”. 3. En WPML > Herramientas de Traducción > Motores de traducción automática, desactiva todos los motores. 4. En WPML > Herramientas de Traducción > ¿Quién puede usar la traducción automática?, asegúrate de que todos los administradores o traductores tengan deshabilitada la opción de traducción automática. Con estos pasos, evitarás que se realice cualquier traducción automática. Puedes usar WPML > Panel de Traducción para crear trabajos de traducción y asignarlos a ti mismo o a otros usuarios del sitio, quienes podrán acceder a estos trabajos en WPML > Traducción.
Si esta solución no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: You are experiencing an issue where your WPML account and credits are not properly linked to your site, showing conflicting information between WordPress and the WPML account dashboard. Although automatic translation is enabled and credits appear available within WordPress, the WPML dashboard indicates no account or website is linked to the credits being used. Additionally, WPML does not recognize the site as connected despite the plugin registration appearing active. Solution: 1. Delete the existing site key on WPML.org and re-register the plugin using a newly generated key. This ensures that your credits will not be lost during re-registration. 2. Check for WPML site movement/copy notices and respond as appropriate. 3. Verify that the WordPress Address (URL) and Site Address (URL) fields match the live domain. 4. Double-check if the correct, new site key is entered under Plugins → Add New Plugin → Commercial tab. 5. Re-log into WPML.org and refresh the account settings. 6. If WPML detects the translation as English to English, resolve this by enabling "Fallback Untranslated Content to Default Language" or duplicate the page into the secondary English language and adjust the content as needed. More details can be found in the documentation: here and here.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
