Problem: Das Plugin 'Ally – Web Accessibility & Usability' wird nur auf der deutschen Hauptseite angezeigt und nicht auf der englischen Seite. Solution: Das Plugin kann möglicherweise nicht mit übersetzten IDs umgehen. Wir empfehlen, dass Sie sich direkt an die Entwickler des Plugins wenden, um eine mögliche Anpassung an unsere API zu diskutieren, damit der Button auch auf übersetzten Seiten korrekt angezeigt wird. Sie können die Entwickler auch einladen, sich für eine WPML Zertifizierung zu bewerben, um die Kompatibilität zu verbessern. Hier ist der Link zur Bewerbung: WPML Go Global Program.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: The client needed help with translating URLs with filtered values for Jet Smart Filters on a website originally in Czech. The issue was that links on the translated English homepage redirected to the Czech version, and the 'Translate link targets' function did not work. There was also no field for URL translation in the advanced translator. Solution: We advised the client to manually adjust the URL in the default language using Elementor and then manually translate or adjust the content in the second language. We recommended following the guide on making Jet Smart Filters multilingual using WPML, which can be found here: https://crocoblock.com/knowledge-base/jetsmartfilters/jetsmartfilters-how-to-make-filters-multilingual-using-wpml/. Additionally, to prevent overwriting changes when re-translating the page, we suggested switching off the WPML editor for that page and using the WordPress editor instead.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where not all products are displayed in the menu on their multilingual site using WPML. Specifically, in the default language (Dutch) and some other languages, certain products like 'Ingeblikt fruit', 'ingeblikte groente', and 'Olie' are missing. The client also uses B2BKing and has ensured that each product category has all visibility options set. Although the WPML Menu synchronization shows all items, they do not appear on the website's front end. Solution: We recommend contacting the authors of B2BKing, as the issue might be related to how B2BKing interacts with WPML. It would be beneficial for B2BKing to join our Go-Global program to achieve WPML certification, which could potentially resolve compatibility issues.
If this solution does not apply because it is outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to filter query loops by terms in Elementor when WPML is active. The filtering works in the Elementor editor but not on the live site, causing all data to be displayed instead of only the entries from the specified term.
If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance.
Problem: If you're experiencing issues with HTML not rendering correctly in translated pages of ACF fields on your site, where HTML code is visible instead of being rendered as text, particularly when using the Divi theme. Solution: We recommend adding the following code to your theme's functions.php file and then re-translate the affected page:
// WPML workaround for compsupp-7001
add_filter('do_shortcode_tag', 'wpml_compsupp7001_decode_et_pb_button_text', 10, 4);
function wpml_compsupp7001_decode_et_pb_button_text($output, $tag, $attr, $m) {
if ( class_exists('Sitepress') && 'et_pb_accordion_item' === $tag && isset($attr['title'])) {
// Decode both the ampersand and the apostrophe
$output = html_entity_decode($output, ENT_QUOTES, 'UTF-8');
}
return $output;
}
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client has translated all pages of their site and set them as 'Completed'. They want to add translations for the images on these pages. Despite activating the 'translate media library texts with posts' option and scanning for theme and plugin localization, the images are not included in the Translations, and they can't find them in String Translation. They are using WordPress 6.8.1 and Astra Theme Pro 4.10.1 with WPML Media Translation activated.
Solution: We checked the issue on the client's site and discovered that the image captions added via the Caption field in Elementor's Image element were not automatically available for translation in the Advanced Translation Editor. To resolve this, we edited the original page by adding a space in one of the elements and updating it, which triggered a change to the German translation. This allowed the image texts, including the captions, to appear in the Advanced Translation Editor for translation. We recommend the client to clear all caches on their site and at the server level to ensure that the translated content displays correctly. Additionally, the client can translate the caption text directly in WPML -> Media Translation.
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket here.
Problem: You are using WordPress with Elementor and WPML, and after updating all plugins and WordPress to the latest versions, you are facing an issue where the links on images in your posts are not being translated, although the links on buttons are. You have tried using the Translate Link Targets function and re-saving the Permalinks page, but the problem persists. Solution: We have identified this issue and have documented it in our errata. Please visit the errata page for more details and the correct XML code to use: https://wpml.org/errata/elementor-image-widget-links-not-translating-correctly/. You should insert/add the XML code in WPML -> Settings -> Custom XML Configuration with the corrected code provided on the errata page, and then update your translations. This should resolve the issue with the image links not being translated.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket in our forum for further assistance: WPML support forum.
The client is unable to activate a new WPML license using the OTGS Installer after importing the plugin. The issue arises because the 'PublishPress Capabilities' plugin interferes with the WPML renewal notification.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum.
