Compatibility

Problem:
You are experiencing a critical error on the translated page of your website using the Spinoko theme with WPML.
Solution:
This issue is due to a compatibility problem with the theme. We have escalated this to our compatibility team for a permanent fix. Meanwhile, as a workaround, please add the following code to WPML->Settings->Custom XML configuration and update the pages:

<wpml-config>
        <custom-fields>
                <custom-field action="copy">payment_methods</custom-field>
                <custom-field action="copy">_payment_methods</custom-field>
                <custom-field action="copy">countries</custom-field>
                <custom-field action="copy">_countries</custom-field>
                <custom-field action="copy">pros</custom-field>
                <custom-field action="copy">_pros</custom-field>
                <custom-field action="copy">games</custom-field>
                <custom-field action="copy">_games</custom-field>
                <custom-field action="copy">website</custom-field>
                <custom-field action="copy">_website</custom-field>
                <custom-field action="copy">established</custom-field>
                <custom-field action="copy">_established</custom-field>
                <custom-field action="copy">license</custom-field>
                <custom-field action="copy">_license</custom-field>
                <custom-field action="copy">deposit_min</custom-field>
                <custom-field action="copy">_deposit_min</custom-field>
                <custom-field action="copy">deposit_max</custom-field>
                <custom-field action="copy">_deposit_max</custom-field>
                <custom-field action="copy">game_providers</custom-field>
                <custom-field action="copy">_game_providers</custom-field>
                <custom-field action="copy">cons</custom-field>
                <custom-field action="copy">_cons</custom-field>
                <custom-field action="copy">ratings</custom-field>
                <custom-field action="copy">_ratings</custom-field>
                <custom-field action="copy">rating_overall</custom-field>
                <custom-field action="copy">_rating_overall</custom-field>
        </custom-fields>
</wpml-config>

If issues persist, adjust the translation preferences for custom fields as needed in WPML settings. For more details, visit:

• Translating Custom Fields
• Custom Fields Translation Options
• Recommended Custom Fields Translation Preferences for ACF and WPML

If this solution does not resolve your issue or becomes outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML Support Forum.

Problem:
You are trying to translate pop-ups from Spanish to English in Elementor, but the titles remain in Spanish despite following the usual translation procedures.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Add the following code to your theme's

functions.php

file:

add_filter( 'wpml_pb_elementor_widget_dynamic_id_converters', function( $converters ) {<br />    $isTeamMember = \WPML\FP\Relation::propEq( 'widgetType', 'eael-team-member' );<br /><br />    $socialLinkLens = \WPML\FP\compose(<br />        \WPML\FP\Obj::lensProp( 'settings' ),<br />        \WPML\FP\Obj::lensMappedProp( 'eael_team_member_social_profile_links' ),<br />        \WPML\FP\Obj::lensPath( [ '__dynamic__', 'link' ] )<br />    );<br /><br />    $converters[] = [ $isTeamMember, $socialLinkLens, 'popup', 'popup' ];<br />    return $converters;<br />} );

2. Navigate to Elementor > Tools > Clear Files & Data.
3. Clear your site's cache and check the translated page on the front end.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

Problem:
Sie arbeiten an einer Website in Entwicklung und haben Probleme mit der Funktion 'Translate link targets' in WPML. Die Schaltflächen und Handlungsaufforderungen verweisen entweder auf englische Seiten oder auf Seiten mit '?Page_idxxxx'.
Solution:
Wenn Sie dieses Problem erleben, empfehlen wir Ihnen, ein vollständiges Backup Ihrer Website zu erstellen und die folgenden Schritte durchzuführen:
1. Gehen Sie zu WPML > Sprachen und wählen Sie 'IDs anpassen für mehrsprachige Funktionalität' aus, dann speichern Sie.
2. Nehmen Sie eine kleine Änderung an der Originalseite vor, die die Links enthält, und speichern Sie erneut.
3. Aktualisieren Sie die Übersetzung.
Diese Schritte sollten dazu beitragen, dass die 'Translate link targets' Funktion korrekt arbeitet.

Bitte beachten Sie, dass diese Lösung möglicherweise veraltet oder nicht auf Ihr Problem zutreffend ist. Wir empfehlen Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme auftreten, zögern Sie nicht, ein neues Support-Ticket zu eröffnen.

Problem:
The client was experiencing issues with their WordPress site after updating the Elementor and Elementor Pro plugins. Specifically, the fonts on the French version of the website changed, and agents were not being assigned to translated properties, causing them not to appear on the 'À propos' page.

Solution:
For the font issue, it was discovered that the problem was due to CORS policy errors blocking the custom fonts from being loaded. The solution involved resetting the theme, which resolved most of the font issues. However, for complete resolution, adjustments related to CORS policy might be needed, which involves server settings and possibly contacting the hosting provider.

For the agent assignment issue, the WPML support team adjusted the custom field settings to 'copy' so that the agent assigned in the original property would automatically be copied to the translated property. Additionally, specific code modifications were suggested to ensure that the agent ID is correctly recognized across different languages in the Houzez theme. These changes involved adding filters to apply the correct agent ID based on WPML's language settings.

If these solutions do not resolve your issues or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.