Problem: The client was unable to remove credits from their staging account at hostfullystag.wpengine.com and wanted to transfer them to a production account. They observed a discrepancy in credit amounts between the staging website and the WPML account. Solution: We moved the credits back to the client's main account to enable proper assignment to the desired production website. If you're experiencing a similar issue, we recommend checking your account for the updated credit balance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported that the credits in their WPML account were not visible in the backend of their website. Additionally, after deleting WPML from the plugins, it no longer appeared in the search results or in the existing plugins, and they were unable to add it as a new plugin. Solution: First, we addressed the issue with the credits not showing. This could happen if WPML is uninstalled or reset, as a new automatic translation account ID is generated, leaving the credits in the old account. We advised the client to: 1. Move the credits back to their WPML.org account by using the "add/remove credits" button on https://wpml.org/account. 2. Remove the current site key and generate a new one at https://wpml.org/account/sites/, then unregister and re-register WPML in their website's backend. 3. Re-add the credits to the site following the steps provided at https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/. For the issue of the missing WPML plugin, we suggested: 1. Downloading WPML from https://wpml.org/download/wpml-multilingual-cms/?section=changelog. 2. Going to Plugins > Add new > Upload in the website's backend, uploading the zip file, and then installing and activating the plugin.
If these steps do not resolve your issues or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: You have 60000 credits assigned for automatic translation on your WPML account, but they are not showing up on your website, and you receive a message stating 'You don’t have enough credits to translate automatically!' when attempting to translate. Solution: This issue might occur if you have uninstalled/reset WPML or reinstalled/set up WordPress from scratch, which generates a new automatic translation account ID, leaving the credits in the old account. Here’s how you can resolve this: 1. Visit https://wpml.org/account and use the 'add/remove credits' button to move the credits back to your WPML.org account. 2. Then, go to https://wpml.org/account/sites/, remove the current site key, and generate a new one. 3. On your website's backend, navigate to Plugins > Add new > Commercial, unregister WPML from the old key, and re-register it with the new key. 4. Re-add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: You are developing a website that needs to be translated into English, Spanish, and Welsh. Initially, all WPML translation credits were used, and now the project has expanded, resulting in a significant increase in content and a shortage of credits. You need to calculate the required number of words for translation and decide between a package or pay-as-you-go payment option. Additionally, you are concerned about what happens to the credits and translations when transferring the site from development to production. Solution: If you're experiencing a similar issue, we recommend checking the response in this existing ticket: https://wpml.org/forums/topic/split-how-can-i-estimate-the-number-of-credits-i-need-to-translate-my-entire-website/. This link provides valuable information and steps to help you estimate the number of credits needed to translate your entire website. Following these guidelines should assist you in managing your translation project effectively. The translations are stored within the database, so they will remain intact when you migrate the site. We suggest opting for the "pay as you go" option as it might be more cost-effective given the large word count.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problema: Il cliente sta cercando di sincronizzare i crediti di traduzione automatica su WPML, ma visualizza un numero di crediti inferiore a quello assegnato. Inoltre, durante le traduzioni automatiche, i titoli dei prodotti WooCommerce vengono tradotti erroneamente. Soluzione: Per risolvere il problema dei crediti, si consiglia di: 1. Accedere alla pagina https://wpml.org/account, cliccare su "aggiungi/rimuovi crediti" e trasferire i crediti all'account WPML.org. 2. Visitare https://wpml.org/account/sites/, rimuovere la chiave del sito attuale, generare una nuova chiave, quindi nel backend del sito web andare su Plugins > Aggiungi nuovo > Commerciale, disregistrare WPML dalla vecchia chiave e reregistrare WPML con la nuova chiave. 3. Riaggiungere i crediti al sito seguendo i passaggi qui: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/. Per il problema della traduzione errata dei titoli dei prodotti, si consiglia di utilizzare il glossario WPML per evitare traduzioni non desiderate. Aggiungere i termini specifici al glossario seguendo le istruzioni qui: https://wpml.org/it/documentazione/traduzione-dei-vostri-contenuti/editor-di-traduzione-avanzato/come-utilizzare-il-glossario-per-ottenere-traduzioni-accurate/, poi reinviare per la traduzione automatica i prodotti che contengono quelle parole.
Se la soluzione proposta non risolve il problema o se le informazioni risultano obsolete, si consiglia di verificare le questioni note, controllare la versione del fix permanente e assicurarsi di avere installato le ultime versioni di temi e plugin. In caso di ulteriori problemi, non esitare a aprire un nuovo ticket di supporto.
Problem: You are trying to translate new pages, but the tool in the backend indicates that you have no credits left, although your dashboard shows over 100,000 credits available. Solution: This issue might occur if you have uninstalled/reset WPML or reinstalled/set up WordPress from scratch, which generates a new automatic translation account ID, leaving the credits in the old account. Here's how you can resolve this: 1. Visit https://wpml.org/account and use the "add/remove credits" button to move the credits back to your WPML.org account. 2. Then, go to https://wpml.org/account/sites/, remove the current site key, and generate a new one. 3. In your website's backend, navigate to Plugins > Add new > Commercial, unregister WPML from the old key, and re-register it with the new key. 4. Re-add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problema: El cliente ha cargado 10.000 créditos para traducciones automáticas en su sitio web, pero recibe un mensaje indicando que no tiene suficientes créditos. Solución: Si estás experimentando este problema, es posible que los créditos se hayan quedado atascados debido a un cambio en el ID de cuenta de traducción automática, que puede ocurrir si reinstalas o restableces WPML o WordPress. Para resolverlo, sigue estos pasos: 1. Accede a tu cuenta en https://wpml.org/account y utiliza la opción de 'agregar/eliminar créditos' para mover los créditos a tu cuenta actual de WPML.org. 2. Visita https://wpml.org/account/sites/, elimina la clave del sitio actual, genera una nueva y luego ve al backend de tu sitio web. 3. En la sección de Plugins, selecciona 'Añadir nuevo' > 'Comercial', desregistra WPML de la clave antigua y registra WPML con la nueva clave. 4. Reasigna los créditos a tu sitio siguiendo las instrucciones en https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/. Si después de seguir estos pasos continúas teniendo problemas, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos en https://wpml.org/known-issues/, verifiques la versión de la solución permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins.
Problem: If you're experiencing issues accessing credits on both your live and staging sites after linking them via the WPML dashboard, it might be due to the credits being stuck in an old automatic translation account. Solution: First, visit https://wpml.org/account and use the "add/remove credits" button to move the credits back to your WPML.org account. Next, navigate to https://wpml.org/account/sites/, remove the current site key, and generate a new one. Then, go to your website's backend, under Plugins > Add new > Commercial, unregister WPML from the old key and re-register it with the new key. Finally, re-add the credits to your site by following the steps outlined here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please do not hesitate to open a new support ticket for further assistance.
Problem: The client is developing a site using WPML for translations and encountered an issue where WPML indicated a need for 150,000 credits to translate a few pages. Additionally, the homepage showed as translated, but when attempting to edit, it requested translation again, and the review process in WPML > Translations was unresponsive. Solution: We recommended switching from the "Translate everything automatically" option to the "Translate what you choose" option in WPML > Settings to gain better control over what content is sent for translation. This change helps manage the translation workload and potentially reduce the number of credits required. For the issue with the homepage and the unresponsive review process, we suggested checking the Advanced Translation Editor > Error Log under WPML > Support for any errors. If errors are present, sharing them via a service like pastebin.com could help us diagnose the issue further. Additionally, due to our support policy of handling one problem per ticket, the homepage issue was moved to a separate ticket for focused resolution.
Please note that the solution provided might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: Der Kunde möchte Credits von seiner Website entfernen, findet jedoch keine Optionen auf der bereitgestellten Admin-Seite. Solution: Wenn Sie Credits von Ihrer Website entfernen möchten, empfehlen wir Ihnen, die folgenden Schritte zu befolgen: 1. Besuchen Sie die WPML.org-Kontoseite: https://wpml.org/account/ 2. Klicken Sie auf den Button 'Add/Remove credits', wie im angehängten Screenshot zu sehen. 3. Es wird ein Popup angezeigt, klicken Sie auf den Button 'Remove Credits'. 4. Geben Sie die Anzahl der Credits ein, die Sie von Ihrer Website auf Ihr WPML.org-Konto übertragen möchten. 5. Drücken Sie den Button 'Remove Credits'. Für weitere Details besuchen Sie bitte die Dokumentation: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/#:~:text=to%20a%20site-,How%20to%20Remove%20Credits%20from%20a%20Site
Falls diese Lösung nicht relevant ist, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
