Problem: If you're experiencing issues with translating relationships in JetEngine using WPML, where the expected content is not translated, this might be due to missing relationships between the translated categories. Solution: We recommend checking if the relationships between your primary category (e.g., 'Industry') and its related product categories are correctly established in the translations. In a case where a category like 'Cafes' is not showing the translated content, you should: 1. Go to Products -> Industry in your WordPress dashboard and switch to the English interface. 2. Open the English term 'Cafes', scroll to the bottom, and manually connect the appropriate English translated child categories. This action should help in displaying the related categories correctly on the translated page.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket.
Problem: The client wants to remove WPML menu links from the Appearance > Menus page in the WordPress admin area. Solution: We explained that these links are essential for creating different menus in various languages and recommended not removing them. However, if the client insists on hiding these links from the UI without affecting the functionality, we suggested injecting custom CSS. Here is the code to add to the functions.php file or a custom plugin:
Please note that handling custom code is generally beyond our support scope, and we recommend consulting an independent developer for further customization.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we encourage you to open a new support ticket.
Problem: The client is experiencing an issue where the translation of certain elements on the Projects page is not working correctly. Specifically, the buttons using a custom taxonomy ("proj_status") to filter a list of custom posts ("project") are not translating correctly in some languages, showing both translated and English versions. Solution: We checked the shortcode [eb5capital_projects] used for displaying the filters. We then configured the option in WPML > Settings > Taxonomies Translation > Status (proj_status) > Translatable - only show translated items. This adjustment resolved the issue.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are trying to translate the menu into French on your website and have synchronized the menu, but it is not displaying in French. Solution: We have tested and found that the theme you are using does not support menus in other languages. We recommend contacting the theme author to make the necessary adjustments for multilingual menu compatibility. You can find developer documentation here: https://wpml.org/documentation/support/ Alternatively, consider switching to a theme that is already compatible with multilingual setups. You can check our list of compatible themes here: https://wpml.org/theme/
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Also, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problem: The client was unable to translate the "button hover texts" on the header's layouts despite trying all recommendations found on the forum and using Ai agents. Solution: We added a custom XML configuration to enable the translation of the buttons/hover buttons. We advised the client to go to the translation management page, click on the "refresh" icon, and update the translations. After updating, we recommended checking the front-end to ensure the translations were applied correctly.
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported that the workaround for translating the 'All' filters and 'More..' buttons was lost after updating the translation. They were unable to find these elements in the translation editor. Solution: We recommended translating the 'All' texts through the WPML String Translation page. For the 'More..' button, we provided a custom XML configuration to ensure it is translatable. Here is the XML code you need to add:
If this solution does not resolve your issue, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance.
Problem: You are using a custom block with a video on your WordPress site, but the source is missing from the translation. You expected to see the video with the source included, but instead, the video appears without the source in the translated version. Solution: If you're experiencing this issue with custom Gutenberg blocks, you need to ensure they are properly registered to be translatable. You can find detailed instructions on how to make your custom Gutenberg blocks translatable here.
Please note that the creation and maintenance of custom code falls outside our support scope. For implementing custom solutions, you can refer to our documentation for developers.
If the issue is specific to one or a few pages, we recommend creating the translations manually using the WordPress Editor. Simply activate the option for the page as explained here.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: You are trying to display a data table on a translated page, but it is not visible due to the URL translation affecting content filtering. Solution: We recommend ensuring that your table setup adheres to WPML's guidelines for handling multilingual data. Please review our detailed documentation for developers, which can help you configure your data tables correctly:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
