[Resolved] Account page not translated

Hello Otto,

Thanks for checking.

I will clarify the issue with the My Account page, because the problem only happens in two specific languages:

✅ Languages that work correctly

French → fully translated

German → fully translated

Italian → fully translated

English → naturally original

These four languages show the My Account page correctly translated using the proper WooCommerce strings.

❌ Languages that are NOT working

Dutch (nl)

Spanish (es)

In these two languages, when the user clicks Account, the page always stays in English, even though:

✔ The site language is Dutch or Spanish
✔ All WooCommerce strings are translated in WPML → String Translation
✔ Other pages (Shop, Checkout, Cart) are translated normally
✔ French and German use the same strings and display correctly

So the translations exist — but WPML is not loading them only for Dutch and Spanish.

🔍 Extra details from testing
🇳🇱 In Dutch:

Homepage → translated normally

Menu label "Account" → translated

When clicking “Account” → page content loads in English

🇪🇸 In Spanish:

Homepage → translated normally

Menu label "Cuenta" → translated

When clicking “Cuenta” → page content loads in English

Example (Dutch screenshot):

“Username or email address”

“Password”

“Log in”

“Lost your password?”

“Register”

These should be:

“Gebruikersnaam of e-mailadres”

“Wachtwoord”

etc.

But Dutch and Spanish always fall back to English.

🎯 Conclusion

➡ The My Account page translations exist, but WPML is not applying them for Dutch and Spanish only.
➡ Other languages work fine, so the problem is not the theme or WooCommerce.
➡ This is not layout-related — it is purely a translation loading issue.

Request

Could you please check why only Dutch and Spanish are ignoring the WooCommerce account page translations and always falling back to English?

Thanks for your help!

Best regards,
GetVitaCore

Hello Otto,

Thanks for your message.

To be honest, I really don’t know what exactly broke. Everything was working fine before, and suddenly the Dutch and Spanish Account pages stopped loading their translations when using the Account button.

I already checked the links, re-saved everything, synced menus, recreated the pages and tested all WPML settings, but I cannot fix it myself. Whether it comes from the link or something else inside WPML, I really don’t know.

Since this should be something simple on WPML’s side, please fix it directly.
I can’t continue working on the website until this is solved.

If you need backend access or anything else, let me know.

Best regards,
GetvitaCore

Hello Otto,

Thanks for the update.

I understand what you’re saying about the Dutch link, but I want to confirm something important:

Dutch used to be the default language, and after switching the default language to English, the Account page links changed automatically. I did not manually change or edit these URLs, and I am not familiar with the internal WPML link-handling logic.

Because of this, I really don’t know where exactly this link should be adjusted or why it broke only for Dutch and Spanish.
If it were as simple as changing a link somewhere, I would already have done it — but I cannot find where WPML is pulling this link from.

Since you were able to fix the Spanish version very quickly, could you please also fix the Dutch version in the same way?
It is clearly related to the WPML default-language change, and I prefer not to risk breaking anything else.

Thank you for your help.

Best regards,
GetVitaCore

Hello Otto,

Thank you for your detailed explanation.

Regarding the My Account issue: I understand that the Dutch link was hardcoded in the original HTML header. I will update that manually from /mijn-account/ to /nl/mijn-account/.

However, the second issue still remains, and this one is not related to my custom HTML.

On the Dutch shop and category pages, various WooCommerce interface strings remain in English:
• Page title (“Shop”)
• Breadcrumb (“Home / Shop”)
• Text (“Showing 1–12 of … results”)
• Sorting dropdown (“Default sorting”)
• Buttons (“Add to cart”, “Add to Wishlist”)

These strings are correctly translated in all other languages (French, German, Spanish, Italian), but not in Dutch.

Since these strings originate from WooCommerce and the wishlist plugin, not from my custom HTML, I am unable to fix this myself.
Could you please check why Dutch is not receiving these translations and advise how to resolve this within WPML/WooCommerce Multilingual?

Thank you in advance.
Kind regards,
GetVitaCore

Hi Otto,

I have one last translation issue I can’t figure out.

On the checkout page, the checkbox text:

“I would like to receive exclusive emails with discounts and product information”

does NOT translate, even though the string is correctly translated inside WPML → String Translation.

The Dutch translation exists, but the checkout still displays the English text.
This text comes from MailPoet, but it seems the translation is not being applied or connected on the frontend.

Could you please check why this specific MailPoet checkbox text is not being translated on the checkout page, even though it appears correctly in String Translation?

Thanks again for your help.

Best regards,
GetVitaCore

Hello Otto,

I checked everything again, and I need to be very clear:
The changes you made did not fix the original issue.
In fact, new problems have appeared:
• The Dutch homepage now switches back to English
• Category pages in Dutch still show English text
• The translation behavior worked better before your modification
• The issue you said was “fixed” is still not fixed

It seems the source-language change created additional problems instead of solving the main one.

Please stop changing the source language unless you are completely sure it is required. This is breaking WPML’s logic and making things worse.

I need the original behavior restored and the actual issue properly fixed.
If you cannot solve this, please escalate it to a senior WPML specialist.

Best regards,
Bram