Problem: If you're experiencing issues where categories, products, and menus are not correctly directing to the Danish translations after setting everything up in WPML, even though they work fine in the main language (English), we can help you address this. Solution: First, check your taxonomy translation settings. Navigate to WPML → Settings, scroll to the Taxonomies Translation section, and ensure your product categories or other relevant taxonomies are set to
Translatable – use translation if available or fallback to default language
or
Translatable – only show translated items
. If there's a lock icon, click it to unlock the options, then click Save. If the issue persists, it might be due to outdated cache memory or a minor database issue. Try re-saving the category in Danish and check if the problem is resolved.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
Problem: The client installed the WPML plugin but encountered issues with the translation process. Specifically, navigation items were not appearing, and translated versions of the homepage were not visible. The client saw a '+' sign to retranslate pages, but clicking it redirected to the translation dashboard without displaying the translations. Solution: We reviewed the client's setup and found multiple pages named 'Home' in the Drafts section, though it was unclear if these were the missing translations. We suggested the client to: 1. Access the page in the original language and make a minor edit to verify functionality. 2. Use the '+' icon to open the Advanced Translation Editor (ATE) and ensure that the translations are completed to 100%. We asked the client to confirm if the issue persists after these steps.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum at WPML Support Forum.
Problem: The client reported that the default language content is displayed instead of the translated content, specifically for string translations, while other site contents render correctly in the translated language. This issue was observed on a site using the Radiant Curacao child theme, and it was noted that the untranslated strings were from custom Gutenberg blocks and other theme elements like custom post types.
Solution: 1. We recommended increasing the WordPress memory limit to at least 256MB by adding the following code to the wp-config.php file:
2. We advised checking for cache issues or persistent object caching that might interfere with WPML string rendering. 3. The untranslated strings in the homepage were identified as coming from custom Gutenberg blocks that hadn't been registered with WPML. To resolve this, the client needed to register these blocks for translation, which could be done following the guide at https://wpml.org/documentation/support/language-configuration-files/make-custom-gutenberg-blocks-translatable/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: The client is facing several issues with a WooCommerce website in a multilingual setup using WPML. The main problems include product categories not displaying correctly in English, a broken layout in the YITH WooCommerce Compare plugin on the English version, and untranslated strings in a 'fast order' plugin. Solution: 1. For the product categories not showing correctly, we recommend creating a separate widget for each language as described in our guide on translating widgets: Translating Widgets. 2. To fix the YITH WooCommerce Compare plugin's layout, copy the CSS from the plugin and paste it into Appearance -> Customize -> Additional CSS. 3. The untranslated strings in the 'fast order' plugin are hardcoded. Contact the plugin authors to wrap these strings in Gettext functions for WPML to translate them. Additionally, the client reported server warnings related to open_basedir restrictions. We advised checking with the hosting provider to review the open_basedir settings and ensure they are not too restrictive. Temporarily hiding these warnings from the frontend can avoid displaying them to visitors while not solving the root cause.
If these solutions do not resolve the issues or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
