Problem: The client is unable to activate the OTGS plugin despite receiving a 'Plugin activated' message, and continues to receive a message to activate the WPML String Translation plugin for Rank Math settings, even though it is already active. Solution: The OTGS Installer plugin is only necessary during the initial installation of WPML. Since WPML plugins are already installed on your site, the OTGS Installer is no longer needed and can be safely deleted. It is expected behavior that it cannot be activated in this case. The issue with the Rank Math plugin displaying a message to activate the WPML String Translation plugin is a known issue. This is a false-positive notice and is expected to be resolved in future Rank Math releases. As a temporary workaround, please refer to the following guide: https://wpml.org/errata/rank-math-seo-false-string-translation-activation-notice/
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are seeing a notice in your dashboard stating 'Please activate the WPML String Translation plugin to convert Rank Math Setting values in different languages.', even though the WPML String Translation plugin is already enabled. Solution: This issue is recognized on the Rank Math SEO side, and we have informed the plugin authors about it. While they are working on a fix, we recommend you follow this workaround: https://wpml.org/errata/rank-math-seo-false-string-translation-activation-notice/ Please ensure to back up your site before making any changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client encountered a PHP error indicating a missing class in the WPML plugin after updating PHP to version 8.3.30. The error message specified that the class 'WPML\TM\Jobs\Query\StringQuery' was not found. Solution: We recommended the following steps to resolve the issue: 1) Reinstall the WPML plugin cleanly by downloading fresh copies from the WPML account to ensure no outdated files remain. 2) Clear all caches, including OPcache / PHP cache, to prevent autoloaders from referencing outdated class maps. 3) Check the plugin directory to ensure there are no duplicate or old WPML plugin folders, which could cause conflicts. 4) As a temporary measure to restore site functionality, disable WPML, reinstall all components, and then re-enable the plugin.
If these steps do not resolve the problem, we suggest visiting the WPML support forum for further assistance. Additionally, it's advisable to check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that the latest versions of themes and plugins are installed. If the issue persists or the solution becomes irrelevant, please open a new support ticket.
Problem: You are seeing a persistent message: «Please activate the WPML String Translation plugin to convert Rank Math Setting values in different languages.» even though the WPML Multilingual CMS is active and registered, and the WPML String Translation shows as «Registered». Solution: The issue originates from the Rank Math SEO plugin. We have already contacted the plugin authors to address this. Meanwhile, we recommend following the workaround provided here: https://wpml.org/errata/rank-math-seo-false-string-translation-activation-notice/. Please ensure to back up your site before making any changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: Sie haben versucht, Bilder in AVIF mit Avada zu konvertieren. Die Bilder werden in der deutschen Version Ihrer Website angezeigt, jedoch nicht in den englischen und spanischen Versionen. Solution: 1. Überprüfen Sie, wie die Bilder konvertiert wurden. Wurde die Umwandlung direkt über Avada mit der Option „Convert Image Formats“ durchgeführt oder wurde ein zusätzliches Plugin verwendet? 2. Erkundigen Sie sich bei Avada-Support nach spezifischen Anpassungen, die vorgenommen wurden. Falls diese Schritte das Problem nicht lösen, könnte es hilfreich sein, das Verhalten in einer Sandbox-Umgebung zu reproduzieren, um die Ursache genauer zu identifizieren.
Da sich Lösungen mit der Zeit ändern können und möglicherweise nicht auf Ihren Fall zutreffen, empfehlen wir, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu bestätigen und sicherzustellen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollte das Problem weiterhin bestehen, zögern Sie nicht, ein neues Support-Ticket zu eröffnen. Besuchen Sie dazu unser Support-Forum.
Problem: After updating to WPML 4.9.0, several wp-admin pages cause PHP timeouts (504) or memory exhaustion. The issue is linked to the DebugBackTrace class being instantiated without a limit in multiple places, causing excessive memory usage. Additionally, a recursive loop triggered by _load_textdomain_just_in_time causes incorrect loading of WooCommerce translations when backtrace is disabled. Solution: Note that these known issues were solved in WPML 4.9.1 and 4.9.2.
We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported that custom CSS for the Complianz plugin works in the primary language but not in the secondary language when using WPML. Initially, attempts to fix the issue by editing and saving changes in both the primary and translated pages, as well as clearing the browser cache, did not resolve the problem. Solution: This plugin has some specific options that allow you syncing the option values between languages. Make sure to mark such a setting before saving the options. If this solution does not resolve the issue or seems irrelevant due to updates or differences in your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
