Problem: The client reported two main issues: first, some translations remained pending and couldn't be initiated, and second, some pages showed as 100% auto-translated in the backend, but still displayed in English on the Arabic version of the site. Additionally, some string translations displayed a settings icon instead of a pencil icon, preventing editing. Solution: We requested the client to confirm they had a full backup of their site. After receiving confirmation and authorization to proceed, we performed tests including deactivating and activating plugins and themes. The solution involved flushing the cache memory and sending the strings for automatic translation again. We advised the client to disable the cache memory until the translation process was completed and then reactivate it.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: Some pages display as 100% auto-translated in the backend, but when viewed in the Arabic version, they still appear in English. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Edit the pages in the original language. 2. Make a small change to the content. 3. Save the changes. 4. Go to WPML -> Translation Management, select the content, and send it for translation. 5. Double-check if the content was correctly translated.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where WPML automatically completes a translation incorrectly, you might need to manually edit these translations. Solution: We recommend two methods to manually edit translations: 1. Edit the content in the original language and click on the pencil icon under the Language block. This action will take you to the Advanced Translation Editor (ATE), where you can edit the translation. 2. Navigate to WPML -> Translation Management, select the content, and assign it to yourself for translation. Then, go to WPML -> Translations and click on the option to update the translation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client experienced a loss of translation credits after refreshing their staging website and switching from the WPML Advanced Translation Editor (ATE) to the Classic Editor. They were concerned about the loss of previously used credits and the inability to reuse translations. Solution: We advised the client to switch back to the WPML Advanced Translation Editor, which includes a translation memory feature. This feature allows previously translated content to be reused without additional charges, potentially resolving the issue of lost credits. We provided documentation on how WPML tracks translations (here) and on the Advanced Translation Editor (here). We also suggested creating a full site backup before making changes to the settings.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues (here), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: You are experiencing an issue where the product name in English 'CEMENT CONVEYOR 323*6000 MM' is incorrectly translated in Arabic as 'ناقل أسمنت 323*6000 مم'. The correct translation should be 'ناقل أسمنت 6000*323 مم', with the size at the beginning. Solution: This issue arises because Arabic is a right-to-left language, and the values are being converted accordingly. To correct the product name translation, you need to manually adjust it. You can do this by clicking the pencil icon to edit the translation of those products.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
