Problem: The client is experiencing an issue where credits assigned to their site are not reflected in the WPML dashboard. Solution: If you're facing a similar issue, we recommend you try re-registering your website with a new site key by following these steps: 1. Navigate to Plugins → Add New and click the Commercial tab. Then click Unregister WPML from this site. 2. Once the page loads, click on Register WPML. You will see a message asking you to enter the site key. Click on Get a key for this site. 3. In your WPML account, complete the site key wizard and set it to Production site. 4. Copy your new key and paste it in the Commercial tab. After this, you can delete your old site key in the WPML account. 5. Assign the credits.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
Problem: The client was experiencing an issue where the attributes' dropdown in the vendor's panel was not displaying in the correct language (French) consistently, depending on the language setting of the admin panel. Despite updating plugins and previously using a custom snippet code to handle translations, the problem persisted. Solution: We identified that the Litespeed cache was causing the issue, specifically the 'Cache WP Admin' setting. By deactivating this setting, the language display issue in the vendor's panel was resolved. Additionally, it was recommended to clear all cache and transients after deactivating the custom code to ensure that the attributes' dropdown displays correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
