Problem: The client is experiencing an issue where credits assigned to their site are not reflected in the WPML dashboard. Solution: If you're facing a similar issue, we recommend you try re-registering your website with a new site key by following these steps: 1. Navigate to Plugins → Add New and click the Commercial tab. Then click Unregister WPML from this site. 2. Once the page loads, click on Register WPML. You will see a message asking you to enter the site key. Click on Get a key for this site. 3. In your WPML account, complete the site key wizard and set it to Production site. 4. Copy your new key and paste it in the Commercial tab. After this, you can delete your old site key in the WPML account. 5. Assign the credits.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
Problem: The client was experiencing an issue where the attributes' dropdown in the vendor's panel was not displaying in the correct language (French) consistently, depending on the language setting of the admin panel. Despite updating plugins and previously using a custom snippet code to handle translations, the problem persisted. Solution: We identified that the Litespeed cache was causing the issue, specifically the 'Cache WP Admin' setting. By deactivating this setting, the language display issue in the vendor's panel was resolved. Additionally, it was recommended to clear all cache and transients after deactivating the custom code to ensure that the attributes' dropdown displays correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is trying to translate attributes from English to other languages like French. They have already translated all attributes via the taxonomy translation and string translation tabs. However, the attributes in the 'Add existing' dropdown are displayed in English instead of French. After selecting an attribute, it then displays in the translated language.
Solution: We recommend adding a custom filter to the theme's
functions.php
file to translate the attribute labels. Here are the steps to follow:
1. Open the
functions.php
file of your theme. 2. Insert the following code at the end of the file:
3. Save the changes. 4. Go to 'Users > Profile' in your WordPress Dashboard. 5. Enable the option 'Set admin language as editing language.' 6. Update the changes.
After applying this code, create a product in the second language and check the Attribute dropdown. The translated attribute should now appear in the dropdown list in the correct language.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance.
