Problem:
The client was unable to automatically translate the content of the "Privacy Policy" page using WPML's "Translate Everything Automatically" feature. While the page title and permalink were translated, the content remained in the original language despite attempts to re-translate or delete and update the translations.
Solution:
1) We verified that the client should be listed as a translator in WPML > Translation Management > Translators, even if they are an admin, to ensure proper permissions for translation tasks.
2) We identified that the page had previously been translated using Gutenberg, which created a string package in WPML > Packages. Since the client was no longer using Gutenberg, this caused the system to copy content instead of translating it.
3) To resolve the issue, we navigated to WPML > Packages, located the package for the "Privacy Policy" page (which had an ID value of "3"), and deleted it. Afterward, we re-translated the page using the Advanced Translation Editor without using any additional credits, as the content had already been translated.
4) We explained that a string package with a name like [page builder name]-strings-[page id] indicates a page has been translated with a page builder, which in this case was Gutenberg. The issue likely occurred before the client installed the "classic editor" plugin.
If you're experiencing a similar issue, we recommend checking if you are listed as a translator and looking for any string packages related to page builders in WPML > Packages. If you find any, delete them and attempt to re-translate the page.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
