Problem: The client encountered an issue where WPML would not update using a production key on a test site, and after updating with a new key, the Translation Manager disappeared from the admin panel. Solution: If you're experiencing similar issues, we recommend following these steps: 1. Ensure you back up your site for safety. 2. Insert the following code into your
functions.php
file:
function add_wpml_manage_translations_cap() {<br /> $role = get_role('administrator');<br /> if ($role) {<br /> $role->add_cap('manage_translations');<br /> }<br />}<br />add_action('init', 'add_wpml_manage_translations_cap');
3. Visit the frontend of your site to trigger this code. 4. Reload the backend to check if the Translation Manager reappears. 5. Once confirmed, remove the code added in step 2.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is using WooCommerce Multilingual (WPML) and needs to trigger the translation of a product via REST API using its SKU. However, when using the REST API, the product is not fully copied, and elements such as title, short description, attributes, and variations are not translated or copied correctly. Solution: We explained that the hook
wpml_make_post_duplicates
used by the client only duplicates the post but does not translate it. For automatic translation after duplication, we suggested hooking into
save_post
and triggering an update of the original. However, translating content using the REST API is not fully integrated in WPML yet. We recommended checking the following documentation on Duplicate Content and a related support ticket at REST APIs to set/retrieve post translations. Additionally, enabling "Translate Everything Automatically" might help as a workaround, though it is not officially tested.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
The client is trying to update WPML plugins on your WordPress site, but despite having an active license key, the updates are not processing. An error message indicates a connection issue.
Solution:
Navigate to Plugins>>Add New>>Commercial tab and click on the *Check for updates* button to refresh the installer caches and attempt to retrieve the latest WPML version updates.
If you continue to experience issues, consider visiting the following links for potential workarounds and further assistance:
If the problem persists or the solution provided here becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance.
