Problem: You are trying to register a multisite with WPML but encounter issues where the page refreshes without any action after entering the site key. Solution: 1. Ensure you have followed the instructions for registering WPML on a multisite, which can be found here: https://wpml.org/documentation/support/multisite-support/#registering-wpml-on-multisite. 2. Download a fresh copy of the WPML Multilingual CMS plugin from your WPML.org account, activate it, and attempt the registration process again. 3. Check for server errors by navigating to WPML → Support and clicking on Installer Support. If no errors are visible, click 'Check Now' next to Installer System Status. For more details, visit: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/#how-do-i-check-the-installer-support-log-for-errors. 4. Contact your hosting provider to ensure they whitelist the following domains:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
Problem: The client is experiencing heavy server load when running the 'Translate Link Targets' feature in WPML and is looking for a way to control or stop the process to prevent server overload.
Solution: We understand that the 'Translate Link Targets' feature can be resource-intensive. Currently, there is no direct way to adjust the speed of this process. To better handle the load, we recommend optimizing server settings such as PHP memory limit, max execution time, and database query limits, ensuring they are within the limits allowed by your hosting provider.
To stop the link scanning process, you can refresh the WPML Settings page. This will halt the process, and any links processed before the refresh will remain updated. If the process continues to run in the background after refreshing the page, we would appreciate it if you could provide details on how to replicate the issue and information about the tools used to monitor the background process.
We acknowledge that a feature to control the 'Translate Link Targets' process could be beneficial and will consider it for future updates. If you find that the solution provided here is not relevant to your case, possibly because it's outdated, or if you need further assistance, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
Problem: The client needed a way to automatically translate menu links in WPML, especially for custom links, as manually translating many items across multiple languages was time-consuming. Solution: We explained that if the pages or taxonomies linked to the menu items are already translated, there is no need to translate the menu or links again. The links in the menu items will automatically adjust to the corresponding translations in other languages. However, for custom links in the menu, the only way to translate these is through the String Translation. We keep the automatic translation of custom links disabled by default to prevent potential issues. We recommended creating the menu by selecting pages or taxonomies instead of using custom links to ensure that the menu appears correctly translated in other languages without the need to individually translate the menu itself.
If the solution provided here does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket. You can reach our support forum here.
Problem: The client was experiencing issues with translating category links in an Avada layout for news categories. Although the categories were translated, the links on the site were not automatically translated, and there was no manual option to replace them. Additionally, the layout was not displayed correctly for the translated categories.
Solution: We recommended the following steps: 1. Ensure that WPML is registered and that all plugins, including WPML and related ones, are updated to their latest versions. 2. Translate the category names and slugs by going to WP-Admin -> WPML -> Taxonomy Translation, selecting "Categories" from the dropdown, and translating each category name/slug. More information can be found here: Translating Post Categories and Custom Taxonomies. 3. Check and set the same layouts for the translation languages as the default language. This involves adding the layout to the "Archives" section for each category in the Avada layout settings.
If these steps do not resolve the issue or if the solution seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML Support Forum.
