andreyK-12

Problem:
You are trying to register a multisite with WPML but encounter issues where the page refreshes without any action after entering the site key.
Solution:
1. Ensure you have followed the instructions for registering WPML on a multisite, which can be found here: https://wpml.org/documentation/support/multisite-support/#registering-wpml-on-multisite.
2. Download a fresh copy of the WPML Multilingual CMS plugin from your WPML.org account, activate it, and attempt the registration process again.
3. Check for server errors by navigating to WPML → Support and clicking on Installer Support. If no errors are visible, click 'Check Now' next to Installer System Status. For more details, visit: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/#how-do-i-check-the-installer-support-log-for-errors.
4. Contact your hosting provider to ensure they whitelist the following domains:

• wpml.org
• cdn.wpml.org
• api.wpml.org
• api.toolset.com
• cloudfront.net

If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.

Problem:
The client was experiencing issues with translating category links in an Avada layout for news categories. Although the categories were translated, the links on the site were not automatically translated, and there was no manual option to replace them. Additionally, the layout was not displayed correctly for the translated categories.

Solution:
We recommended the following steps:
1. Ensure that WPML is registered and that all plugins, including WPML and related ones, are updated to their latest versions.
2. Translate the category names and slugs by going to WP-Admin -> WPML -> Taxonomy Translation, selecting "Categories" from the dropdown, and translating each category name/slug. More information can be found here: Translating Post Categories and Custom Taxonomies.
3. Check and set the same layouts for the translation languages as the default language. This involves adding the layout to the "Archives" section for each category in the Avada layout settings.

If these steps do not resolve the issue or if the solution seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML Support Forum.