Problem: The client was experiencing an issue where the Gift Card category products were not appearing in the English translation on both the frontend and backend of their WooCommerce site. The category synchronization button was missing, and translations were not updating correctly. Solution: We recommended the following steps to resolve the issue: 1. Navigate to WooCommerce > WooCommerce Multilingual > Categories and click on the button to synchronize categories. After synchronization, clear both site and browser caches. 2. If the issue seemed related to a plugin conflict, we advised deactivating all plugins except for WPML, String Translation, and WooCommerce to check if the problem persists. Then, reactivate the plugins one by one to identify any conflicts. 3. Check the assignment of categories to products in the English version via the WordPress Editor and ensure the Product base slug is translated correctly. For more details, visit https://wpml.org/documentation/related-projects/woocommerce-multilingual/#urls 4. If translations were stuck or showing as incomplete, we suggested navigating to WPML > Support > Troubleshooting and performing several maintenance actions listed there, followed by reattempting the translation. 5. For persistent issues, we recommended checking the Advanced Translation Editor's error logs for further clues.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Please also check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at the WPML support forum.
Problem: If you're experiencing an issue where the Widget language switcher only displays when a user is logged in and not for the public user, it might be due to the settings in your theme's header file. Solution: We recommend checking the header file where this condition is set. You can update the code to ensure the widget content displays even for users who are not logged in, or consider placing the language switcher in a different widget area that is accessible to all users.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
