Problem: The client was facing an issue where the links in the English footer of their website were incorrectly redirecting to German pages instead of English ones. The links were not appearing for translation in the Advanced Translation Editor (ATE), and only the link text was visible under the domain 'elementor-3095'. Solution: We advised the client to translate the footer using Elementor templates, as detailed in our documentation: Translating Elementor Templates. We suggested using the search function in the ATE to find the links for translation. Upon further investigation with access to the client's WordPress dashboard, we discovered that the issue was due to the use of a 'Special Link' element, which is not compatible with WPML. To resolve this, we: 1. Accessed WP Dashboard > Footer. 2. Changed the top admin language to English. 3. Entered the 'Footer Simple' item and clicked on 'Edit Anyway'. 4. Opened Elementor and manually changed the links in the English language, then published the changes.
This method is not generally recommended, but it addressed the specific issue in this case.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the translated footer appears correctly on some English pages but not on the home page. They have already tried adding the footer reference to WPML String Translation without success. Solution: 1. Check if the homepage is using a different footer template or if there is any local/server caching that needs clearing. 2. Ensure that all site backups are up-to-date before making changes. 3. Investigate if the footer is set up differently due to the specific theme used, which might be managed outside the standard Elementor Theme Builder area. 4. Manually edit the footer content for the homepage via the Elementor interface at the specific page link provided. 5. Consider recreating the footer using the default Elementor Theme Builder instead of the theme-specific area. 6. Update the theme and plugins to the latest versions after backing up the website, as this might resolve the issue. 7. If the issue persists, contact the theme support for further assistance.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
