fredF-12

Problem:
The client needed assistance with displaying a widget in different languages.
Solution:
1. We instructed the client to navigate to the WordPress Dashboard > Appearance > Widgets.
2. Check the Footer area where the widgets are located.
3. Look for an option within the widgets to select the language in which to display the widget, as shown in these images:

• Option for classic widgets
• Option for block-based widgets

4. Select English for the current widget.
5. Create a new widget or copy the existing one and select Spanish, then manually add the content and title in Spanish.

If this solution does not resolve the issue, we asked the client to provide the URL, username, and password for their WordPress dashboard, ensuring that they have a backup of their website before proceeding.

If the provided solution is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.

Problem:
The client needed assistance with an issue related to translating taxonomy terms, as described in a video they shared.
Solution:
We advised the client to navigate to WPML → Taxonomy Translation and use the drop-down menu to select the taxonomy they wish to translate. Then, they should click the plus icon to add or adjust the translations and remove the '-es' if necessary. For more detailed instructions, we provided a link to our documentation: Translating Post Categories and Custom Taxonomies.
If that method does not resolve the issue, we recommended going to Posts → Categories, selecting the Spanish language, and editing the category to adjust it.

Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If so, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.

Problem:
If you're trying to add a language switcher to your menu instead of the footer or if you're facing issues with the styling of your language switcher, such as wanting a floating language switcher or dealing with a call-to-action (CTA) that is cut out on different devices and resolutions.

Solution:
To add a language switcher to different locations on your site and customize it to your needs, we recommend following these guides:

• Adding a language switcher to your site
• Language switcher options
• Adding language switchers using PHP and shortcodes
• Displaying or hiding the language switcher on specific pages
• Creating a custom language switcher
• Fixing styling and CSS issues for language switchers

For a floating language switcher, please refer to the guide on creating a custom language switcher.

If you encounter a CTA that is cut out, this issue is related to your theme's CSS and is beyond the scope of our support. We suggest learning more about CSS and how to adjust your design for various devices and resolutions through online resources.

If you still need assistance, don't hesitate to open a new support ticket. You can reach out to us on the WPML support forum.