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Problem:
The client has not used WPML for a year after switching from WordPress to Shopify and noticed an ongoing subscription. The client is unsure whether to contact the billing team to cancel the invoice and subscription or to pay the invoice and then request a refund.
Solution:
If you have not been charged for your subscription renewal yet and do not plan to continue using WPML, we recommend not paying the invoice. Instead, directly contact our billing team to discuss the cancellation of the invoice and the subscription. You can reach them through this link: https://wpml.org/home/contact-us/contact-form/
If you have already been charged, you can request a refund within 30 days of the charge by following this link: https://wpml.org/purchase/refunds/

Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance.