Problem: The client is experiencing an issue where some elements in the WordPress admin area are displayed in Serbian instead of English, despite the user's language being set to English. Solution: 1) We recommend checking if the issue persists in a minimal environment. Please follow these steps: - Deactivate all plugins except for WPML CMS and String Translation. - Switch to a default WordPress theme, such as Twenty Twenty-One. - If the issue resolves, reactivate the plugins one by one to identify the one causing the issue. Please ensure to back up your database before performing these tests. 2) After the above test, the problem was caused by the "WP Data Access Premium" plugin.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
