Problem: The client was experiencing an issue with incorrect spelling in their website's contact form where the word 'Telelefono' was misspelled and needed to be corrected to 'Telefono'. The client was using WPML and the Houzez theme.
Solution: 1. We instructed the client to navigate to Theme Options > Translation > Property Details Page > Contact Forms > Phone to find the text for edition. 2. We clarified that the text in the main language comes directly from the Houzez theme options and is not connected with WPML. 3. We advised the client to edit the translation by going to WPML -> String Translation and searching for the string 'Teléfono'. 4. We asked the client to test if the issue was resolved on their end.
If you're experiencing a similar issue, we recommend you follow these steps. However, please note that this solution might be irrelevant due to being outdated or not applicable to your case. If after trying these steps the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: The client was having trouble translating certain strings within their theme or plugin, suspecting that there might be duplicates of the same string where only one is the correct one to translate.
Solution: We suggested two methods to identify and translate the problematic strings: 1. Enable the "Look for strings while pages are rendered" option in WPML > String Translation, visit the front-end of the default language page where the string appears, and then search for the string again in WPML > String Translation. 2. If no extra strings are found, check if they are registered as admin texts. We provided a link to the documentation on how to find and translate admin text strings: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
We also advised the client that changing the default language is not necessary for this process and it's best to set up WPML with the correct default language from the start to avoid issues.
If the solution provided here is not relevant to your case, because it might be outdated or not applicable, we encourage you to check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: https://wpml.org/forums/forum/english-support/
