marcP-63

Problem:
The client is unable to translate WooCommerce shipping options into French on their website. Despite updating the WPML plugin and adding string translations, the shipping options still appear untranslated on the frontend.
Solution:
1. Ensure that the WPML plugin and all related add-ons are updated to the latest version, which is currently 4.7.2. You can check for the latest versions and update instructions on WPML Installation Guide.
2. Follow the steps in the guide to find and translate strings that do not appear on the String Translation page.
3. If the issue persists, we recommend creating a full site backup and sharing access credentials with our support team for further investigation.

Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues on WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket on the WPML support forum.