Problem: The client is experiencing issues with the search functionality not finding glossary terms that are present and have been added both manually and via CSV upload. Solution: If you're experiencing issues with your search functionality not finding newly added glossary terms, we recommend checking the following: 1. Verify that the terms are correctly uploaded and indexed. If you're using CSV uploads, ensure that the file format and data are correct. 2. Check if there are any recent changes in the search module or related plugins that might affect the search results. 3. Clear any caches on your site that might be storing outdated search results. You may also want to check this known issue: https://wpml.org/errata/entries-are-missing-from-the-glossary-list/
If these steps do not resolve the issue, it might be due to a specific configuration or a compatibility issue with other plugins. In such cases, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the problem persists, please open a new support ticket with us for further assistance at WPML support forum.
Problem: You are unable to save a page translation in Japanese language. When attempting to save, it results in a JSON error stating, 'Updating failed. The response is not a valid JSON response.' Solution: 1. Check if the issue persists when you disable the WPML plugins and attempt to save the page with Japanese characters. 2. Verify if any third-party plugins might be influencing this behavior. 3. Ensure to back up your database before making any changes.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are using WPML on your site and want to ensure that selected pages or posts are not indexed by Google after their translation is completed. However, you are unable to find a built-in feature in WPML that automatically sets pages or posts to noindex after translation. Solution: WPML does not directly control whether pages are indexed or not. Instead, it works alongside SEO plugins like Yoast SEO or Rank Math. To automatically set translated pages or posts to noindex, you will need to use these SEO plugins. We recommend using the WPML SEO add-on to enhance compatibility between WPML and SEO plugins. You can read more about WPML SEO here: https://wpml.org/documentation/related-projects/wpml-seo/ Additionally, if you have Yoast SEO or Rank Math SEO installed, you can translate meta tags and fields. For guidance on translating meta information with Yoast using WPML, visit: https://wpml.org/documentation/plugins-compatibility/using-wordpress-seo-with-wpml/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at our support forum.
