ryoY-2

Problem:
The client wants to display bilingual captions for images attached to posts or pages, with the original language being Japanese and the translated language English. They are using the Justified Image Grid plugin.

Solution:
We recommend translating image captions through the Advanced Translation Editor (ATE) while translating the post or page where the image is embedded. If you prefer to translate captions in advance, you can manually translate the image caption directly. Please watch this video for guidance: http://tinyurl.com/2c2nensa

If you encounter issues when trying to translate in the Media Library, ensure it is set to Grid view, not List view. If you still see the image upload field after changing the language, follow these steps:
1. Go to "WPML > Settings > Post Type Translation" and set the Media post type's Translation preference to "Translatable - only show translated items."
2. In "WPML > Settings > Media Translation," select the appropriate options and click the "Apply" button.
3. Edit the default image in the Editor, make a small change to its caption, and update the image. This should copy the image across different languages.
4. Switch the language to verify if the default image is correctly displayed. If it is, update the caption and save the changes.

If the solution provided here is not relevant to your case, because it might be outdated or not applicable, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: WPML support forum.

Problem:
The client is experiencing a fatal error after installing a new version of WPML on top of an old version without updating it. The error message indicates that the class 'WPML\FP\Relation' is not found.
Solution:
We recommend installing WPML plugins using the OTGS Installer to ensure all necessary files are present. For detailed instructions, please follow our documentation: https://wpml.org/faq/install-wpml/

If this solution does not resolve the issue, please do not hesitate to open a new support ticket with us: WPML Support Forum