tessaS-6

Problem:
The client is trying to translate the footer on their website using WPML, but the footer does not translate.
Solution:
We recommended checking how the footer was created and following these steps:
1. Share the exact steps that were followed to attempt the translation.
2. Provide URLs from the backend where the footer content was translated.
3. Grant temporary access (wp-admin and FTP) to allow us to examine the issue thoroughly. We ensure privacy and security during this process, as detailed in our Privacy and Security Policy.
Before providing access, it is crucial to back up the site files and database.

If this solution is outdated or not applicable to your case, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.