Problem: The client is redesigning a site with an existing translated version on another domain and wants to move the new site to the old domain using UpdraftPlus. The client is concerned about the domain-specific registration for the new site and whether they need to switch registration codes after migrating. Additionally, the client is seeking advice on migrating a site translated with WPML. Solution: 1. We confirmed that the client will need a different WPML registration key when moving from the staging domain to the live domain. 2. We recommended reviewing the documentation on using the Advanced Translation Editor when moving or using a copy of the site, which can be found here: Using Advanced Translation Editor when you move or use a copy of your site.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If this is the case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket. You can do so here: WPML Support Forum.
Problem: The client is experiencing an issue where a translated page is not displaying correctly. Instead of showing the translated version when selected from the menu or by changing the language, it redirects back to the English version. This issue is specific to the contact page, as other pages are working fine. The client has tried deleting and recreating the page, translating it independently, clearing the cache, and reassigning it to the menu, but the problem persists.
Solution: We have identified that there is a redirect loop causing the translated page to not display properly. The server is sending a '301 Moved Permanently' status, which indicates that the page has been permanently moved to a new location, and this is causing the browser to redirect back to the English version of the contact page. We recommend checking if the page is saved as a draft or if there are any manually added 301 redirects that might be active.
If this solution does not resolve your issue or if it seems irrelevant due to being outdated or not applicable to your case, we suggest opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
