Problem: The client is receiving error messages from SEMrush for six sites indicating that there is "No self-referencing hreflang" for pages such as https://www.nimbo.net/bewertungsmethoden/. Solution: We have reviewed the URLs provided and found that they do include self-referencing hreflang tags. For instance:
If you're experiencing this issue, we recommend checking the source code of the page that is reportedly missing the self-referencing hreflang tag. If it is indeed missing, please update the source code accordingly. If you find that the self-referencing hreflang is present, the error may be a false positive from SEMrush.
If this solution doesn't look relevant or if you need further assistance, please open a new support ticket with us.
Problem: If you're experiencing an issue where Arabic text, such as the title of content, is displaying with broken letters and gaps between them, Solution: 1) The problem is likely due to the CSS attribute
Letter-Spacing
. You can either disable this attribute or reduce its value to resolve it. This can be done by writing separate CSS for the Arabic headings or by editing the translated pages using Elementor and modifying the heading element. Here is a helpful video: https://files.fm/f/q6vznmwnz
Problem: The client is experiencing an issue where the Elementor interface is translated into the language of the site they are editing, and they want to keep the Elementor editor in English regardless of the site's language.
However, we also offer a workaround: 1) Perform a full site backup (this is mandatory). 2) Navigate to the
wp-content/languages/plugins
folder. 3) Locate the Elementor MO & PO files (e.g., elementor-sv_SE.mo, elementor-sv_SE.po). 4) Delete or move these files from the directory. 5) Clear all types of caches.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: Contact WPML Support.
Problem: The client needed to hide membership options on their website when the current language is set to Chinese, as the 'alipay' payment method does not support 'Membership' features for Chinese customers. Solution: We recommended using CSS to hide specific elements based on the language. The correct CSS code to add under Appearances > Customizer > Custom CSS in WordPress is:
This code targets the HTML language attribute for Chinese ('zh-hans') and applies a style to hide the membership elements. Additionally, for translating menus and content, we suggested using the manual translation options provided by WPML. You can find more details on translating menus manually at Translating Menus Manually and using different translation editors at Using Different Translation Editors for Different Pages.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client is experiencing issues with links not being translated correctly, resulting in 404 errors or linking to the wrong language version of the page.
Solution: We recommend two approaches to resolve this issue: 1. As a long-term solution, add
<type="link">
to your existing XML configuration. This will ensure that links are correctly translated. 2. As a short-term solution, use machine translation for the URLs and manually edit the translations if they are incorrect.
We advise the client to implement the first solution for a permanent fix. However, it is important to note that updating existing pages that use shortcodes from the previous XML configuration will be necessary to make the changes effective.
If this solution does not seem relevant to your situation, please open a new support ticket with us.
Problem:
I have an automatic translation of some posts and the portfolio, but the images are not showing. The theme I am using is called Kallyas.
Solution:
This is an option from the Kallyas theme and the images are saved in a custom field. All you have to do is to go to WPML → Settings → Custom Fields Translation and set the zn_port_media custom field to copy.
Once I go back to the original portfolio item and simply hit the Update button, the images appeared on the translation too.
