Проблема: Клиент хочет перейти на более дешевый тарифный план WPML. Решение: Мы не можем предложить понижение тарифного плана до окончания текущей подписки. После истечения срока действия подписки, вам необходимо будет войти в свой аккаунт и оформить новую подписку, оплатив её полную стоимость.
Если данное решение кажется вам неактуальным или не относится к вашему случаю, мы рекомендуем открыть новый тикет поддержки. Также настоятельно рекомендуем проверить известные проблемы, убедиться в версии постоянного исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если вам нужна дополнительная помощь, пожалуйста, обратитесь в форум поддержки WPML.
Problem: The client is using Breakdance Builder and upon installing WPML, received a notification that Breakdance Builder is not compatible. Solution: If you're experiencing this issue and are considering requesting a refund, we recommend contacting our admin team directly. Please use the following form to get in touch: https://wpml.org/home/contact-us/contact-form/
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problema: No puedes descargar la factura del 3 de febrero de 2026; aparece un error 404 y la URL muestra una imagen de error. Solución: Si estás experimentando este problema, te recomendamos revisar tu correo electrónico ya que hemos enviado la factura directamente allí. Además, deberías poder descargarla sin problemas ahora. Si el problema persiste, por favor, verifica que estás intentando acceder a la URL correcta y que no hay errores en la misma.
Es posible que esta solución pueda ser irrelevante debido a que está desactualizada o no se aplica a tu caso. Te recomendamos abrir un nuevo ticket de soporte si esto ocurre. También te sugerimos revisar los problemas conocidos relacionados, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte.
Problem: The client needed to update the email address associated with their WPML account due to a change in their email domain and concerns about future account access. Solution: We recommended the following steps to update the email address: 1. Visit your WPML account page at https://wpml.org/account/ 2. Open 'Personal details and password'. 3. Update your email address at https://wpml.org/account/account-settings/
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client reported that their account was blocked despite having paid the subscription fee, which prevented them from completing translations. Solution: We confirmed that the payment was received and unblocked the client's account. We also addressed a separate issue where translations were not displaying correctly. We advised the client to: 1. Go to WPML->String Translation. 2. Search for the specific strings (e.g., username/email). 3. Ensure that all translations are correctly completed in all languages and select "overwrite existing translations". We provided a direct link for string translation and assigned complimentary credits for the client to use for the translations without additional cost.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Проблема: Клиент хочет перенести приобретенную лицензию WPML на другую учетную запись. Решение: Мы рекомендуем обратиться к нашей административной команде по адресу https://wpml.org/home/contact-us/contact-form/. Пожалуйста, напишите ваш запрос на английском языке, чтобы ускорить обработку.
Решение может быть неактуальным, так как оно зависит от конкретных обстоятельств или изменений в политике WPML. Если это решение вам не подходит, рекомендуем открыть новый тикет поддержки. Также настоятельно рекомендуем проверить известные проблемы, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов.
Если вам нужна дополнительная помощь, пожалуйста, обратитесь в форум поддержки WPML.
Problem: The client purchased 40K credits via PayPal, but the credits did not appear in their account. Solution: We verified and confirmed that the credits were successfully added to the client's account. We asked the client to check and confirm if their account balance is now displaying correctly.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: The client is facing financial difficulties and is unable to use a recently purchased plugin due to compatibility issues with the new version of Elementor. The client requested the cancellation of the plugin subscription renewal and a partial refund. Solution: We redirected the client's request to our billing team for further handling. However, the purchase was made well beyond our 30-day refund policy, and we do not issue partial refunds. We advised the client to switch to manual renewals to avoid automatic charges for the upcoming renewal period.
If this solution does not resolve your issue or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client purchased a service but cannot access it as the account shows as expired. Solution: If you're experiencing issues with accessing services after purchase due to an expired account status, we recommend the following steps: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key by clicking the trash icon. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link. 4. Click the Register WPML link. 5. Click the Get a key for this site link and generate a new key. 6. Copy and paste the new key into the input box and press the Register button.
Please ensure to back up your database and website before proceeding with these steps.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client was charged 293.33 euros and could not find the corresponding invoice. Solution: We sent the invoice to the client's account email. We also recommended checking the following documentation on where to find invoices: https://wpml.org/documentation/automatic-translation/automatic-translation-invoices/ If the invoice is still not visible, we advised the client to contact us again for further investigation.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
