Problem: The client was trying to recover translation credits that were lost after unregistering and deleting a site from their WPML account. They had over 100,000 credits left and forgot to transfer them before deletion. Solution: We recommended that the client navigate to WPML > Translation Management > Translation Tools to check if the credits are still visible there. Additionally, we asked for more details about the actions taken before the credits were lost, such as removing the license key and creating a new one, to better understand the issue and prevent similar problems in the future.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
You are trying to transfer remaining WPML credits after moving your site from localhost to a staging environment and need to switch the registered website from localhost to the staging site.
Solution:
We recommend following these steps to register your site with a new key after a full site backup (mandatory):
1. Go to your account page at https://wpml.org/account/sites/ 2. Delete the key for the site 3. Navigate to Plugins > Add New > Commercial tab 4. Click on "Unregister WPML from this site" 5. Refresh the page 6. Click on "Get a key for this site" 7. Copy the newly generated code 8. Return to Plugins > Add New > Commercial tab 9. Register the site with the new key
For more details, refer to the following documentation:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
The client is experiencing an issue where a red WPML error appears stating 'max_questions resource exceeded' when trying to save CSS customizations in the Total theme's 'Custom CSS' panel. This error includes a stack trace indicating issues with database queries related to language settings.
Solution:
If you're encountering this issue, we recommend following these steps:
1) Ensure you have a full site backup before proceeding. 2) Upgrade your WordPress to the latest version, currently 6.8.1. 3) Update WPML to the latest version, which is 4.7.6. You might need to check for updates manually in the Plugins>>Add New>>Commercial tab. 4) Increase the 'MaxInputVars' setting in your PHP configuration to '10000'. For guidance on how to do this, please refer to this article.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
