Problem: You are experiencing incorrect unicode characters ('@' and 'Ã') on the live product pages of your website, although these issues do not appear in the WPML Translator. Solution: We recommend checking the collation of your database tables and their columns. Ensure they are set to
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utf8mb4_unicode_520_ci
. This setting supports a wider range of characters and should resolve the incorrect character display on your live pages. For more details on handling text issues, you can visit our FAQ: https://wpml.org/faq/texts-showing-as/
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please contact us through our support forum: WPML Support Forum.
Problem: You are encountering an issue where incorrect unicode characters ('@' and 'Ã') are appearing on the live product pages, but not within the WPML Translator. Solution: We recommend checking the character encoding settings of your database and your WordPress configuration. Ensure that your database is set to use 'utf8mb4' encoding and that your wp-config.php file includes the line
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define('DB_CHARSET', 'utf8mb4');
. If these settings are correct and the issue persists, it might be related to the theme or other plugins that could interfere with the correct display of characters on the front end. In such cases, try disabling other plugins temporarily to see if the issue resolves. If none of these steps work, please visit our support forum and open a new ticket for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the provided solution does not resolve your issue or seems irrelevant, please do not hesitate to open a new support ticket at https://wpml.org/forums/ for personalized assistance.
Problem:
If you're experiencing issues where the WPML Translation queue begins loading but then goes blank, and this persists across multiple admin accounts, even after trying basic fixes like clearing cache or using different browsers, you might be facing a similar problem to the client's. The issue could be related to translation edits for a specific language resulting in an error screen.
Solution:
We recommend the following steps to potentially resolve the issue:
1. Ensure that all necessary plugins are activated. This is important because the problem might be related to post types that have been deactivated.
2. Navigate to WPML → Settings → Translation Mode and select:
- Translate Everything
- Review the translations before publishing
3. Open the page that is stuck, make a minor change, and wait for the review option to appear.
4. Accept the translation and then check the status in WPML → Translation Management → Jobs. Verify if it still shows as pending or if it changes to completed.
If these steps do not resolve your issue or if the solution doesn't seem relevant to your situation, please open a new support ticket with us, and we'll be happy to assist you further.
