Problem: You are experiencing incorrect unicode characters ('@' and 'Ã') on the live product pages of your website, although these issues do not appear in the WPML Translator. Solution: We recommend checking the collation of your database tables and their columns. Ensure they are set to
utf8mb4_unicode_520_ci
. This setting supports a wider range of characters and should resolve the incorrect character display on your live pages. For more details on handling text issues, you can visit our FAQ: https://wpml.org/faq/texts-showing-as/
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please contact us through our support forum: WPML Support Forum.
Problem: You are encountering an issue where incorrect unicode characters ('@' and 'Ã') are appearing on the live product pages, but not within the WPML Translator. Solution: We recommend checking the character encoding settings of your database and your WordPress configuration. Ensure that your database is set to use 'utf8mb4' encoding and that your wp-config.php file includes the line
define('DB_CHARSET', 'utf8mb4');
. If these settings are correct and the issue persists, it might be related to the theme or other plugins that could interfere with the correct display of characters on the front end. In such cases, try disabling other plugins temporarily to see if the issue resolves. If none of these steps work, please visit our support forum and open a new ticket for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the provided solution does not resolve your issue or seems irrelevant, please do not hesitate to open a new support ticket at https://wpml.org/forums/ for personalized assistance.
