Problem: The client wanted to uninstall WPML from their site as they no longer needed the English language. Despite removing WPML, elements in English and some errors remained. Solution: We advised the client to follow the steps outlined in our documentation to fully remove WPML and its data. This process involves more than just disabling the plugin; it requires a reset to remove all translated content and settings. The documentation can be found here: WPML Reset Documentation. After further investigation, it was discovered that taxonomies were not being deleted due to a known issue, which requires manual removal. More details on this issue can be found here: Known Issue on Taxonomies.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: The client was charged twice for the annual subscription and had previously removed the automatic payment. The client also reported that the plugin was performing poorly on their site. Solution: We apologized for the inconvenience and verified with the Accounts department that the payment was processed only once. We suggested the client check with their bank regarding the duplicate transaction. Regarding the automatic renewal, we explained that it was still enabled because we had sent two notifications with an option to cancel, which the client might not have received. To address the issue, we advised the client to fill out our Refund request form to process a refund.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
