Problem: The client wanted to uninstall WPML from their site as they no longer needed the English language. Despite removing WPML, elements in English and some errors remained. Solution: We advised the client to follow the steps outlined in our documentation to fully remove WPML and its data. This process involves more than just disabling the plugin; it requires a reset to remove all translated content and settings. The documentation can be found here: WPML Reset Documentation. After further investigation, it was discovered that taxonomies were not being deleted due to a known issue, which requires manual removal. More details on this issue can be found here: Known Issue on Taxonomies.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: The client was charged twice for the annual subscription and had previously removed the automatic payment. The client also reported that the plugin was performing poorly on their site. Solution: We apologized for the inconvenience and verified with the Accounts department that the payment was processed only once. We suggested the client check with their bank regarding the duplicate transaction. Regarding the automatic renewal, we explained that it was still enabled because we had sent two notifications with an option to cancel, which the client might not have received. To address the issue, we advised the client to fill out our Refund request form to process a refund.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problema: El cliente está intentando traducir las URLs y encuentra problemas.
Solución: Si estás experimentando problemas con la traducción de URLs, te recomendamos seguir nuestra documentación sobre cómo configurar las opciones de URL del idioma.
En cuanto al sistema de chat en vivo, funciona de tal manera que si hay un espacio disponible en alguno de los colegas que manejan los chats en vivo, tu solicitud se asignará automáticamente a un chat en vivo. Si no hay espacios disponibles, tu solicitud se convierte automáticamente en un ticket de soporte.
Si prefieres un chat en vivo, por favor cierra este ticket marcándolo como resuelto y luego intenta abrir una nueva solicitud. Te recomendamos intentar durante las zonas horarias GMT 0, GMT +1, GMT +2, y evitar los fines de semana ya que hay menos personal trabajando.
Es posible que esta solución ya no sea relevante debido a actualizaciones o porque no se aplica a tu caso. Si después de seguir los pasos recomendados continúas teniendo problemas, te sugerimos abrir un nuevo ticket de soporte. También recomendamos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins.
Si necesitas asistencia adicional, no dudes en contactarnos a través de nuestro foro de soporte.
Problem: If you're experiencing issues with your shop's mega menu brand logos referring to the original language instead of the translated one,
Solution: We recommend adding the following code in WPML -> Settings -> Custom XML Configuration to register the non-standard Elementor Widget (Image or SVG) used for brand logos and custom links for translation:
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<wpml-config>
<elementor-widgets>
<widget name="wd_image_or_svg">
<fields>
<field>image>url</field>
<field>image>id</field>
<field>image>size</field>
<field>image>alt</field>
<field>image>source</field>
<field>on_click_action</field>
<field>link>url</field>
<field>scroll_y</field>
</fields>
</widget>
<elementor-widgets>
</wpml-config>
After adding the code, you can translate the necessary fields directly in the translation editor. For further guidance on registering custom Elementor widgets for translation, please refer to our guide: Registering Custom Elementor Widgets for Translation. Additionally, to translate URLs, shortcodes, and HTML attributes using the Advanced Translation Editor (ATE), you can search for "http" within ATE, and it will display all the links for translation. For more details, check out this guide: How to Translate URLs, Shortcodes, and HTML Attributes using ATE.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, do not hesitate to open a new support ticket in our support forum.
Problem: I need assistance with translating certain parts of my website's menu, specifically a section titled "Choose by".
Solution: Translate the menus by following our guide on translating menus.
Next, manually edit the menu since it has a MEGA MENU feature coming from the theme and configure the mega-menu settings on the translated menus.
Problem: The client is experiencing issues with parts of their website created with Smart Slider
Solution: Smart Slider is not officially compatible with WPML and recommended that the client contact Smart Slider's support to request full compatibility with WPML by just joining our Go Global Program (https://wpml.org/documentation/support/go-global-program/)
Problem: The client is experiencing issues with parts of the website not being translated, specifically the 'Contact' form. Solution: If you're experiencing untranslated parts in your 'Contact' form while using 'WP Forms', we recommend you translate the form following the instructions in our guide. Please read the guide on Creating multilingual forms using WPForms and WPML to ensure your forms are fully translated.
