Problem: You are experiencing an issue where sending a 'Reset Password' link from the admin panel in a language other than the main language results in a 404 error. Specifically, when the admin panel is switched to English and the main language is French, the reset link generated (domainname.com/en/wp-login.php?login=...&action=rp&wp_lang=fr_FR) leads to a 404 error unless the '/en' segment is manually removed. Solution: We recommend checking your NGINX server settings. It appears that the issue might be related to how NGINX handles URL rewrites for multilingual setups. Adding specific rewrite rules to your NGINX configuration could resolve this problem. Please refer to our documentation on NGINX server settings for detailed instructions: https://wpml.org/faq/nginx-server-settings/
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum: https://wpml.org/forums/forum/english-support/
Problem: The client is experiencing critical errors on pages translated by WPML. Deleting and re-publishing the pages temporarily fixes the issue but removes any manual edits made to the translations. The client is seeking a permanent solution. Solution: We recommend checking if the content created by coding and showing ACF field values is correctly configured. For example, if a page displays content from an ACF field and the translated page does not show this content, it might be due to the field value not being copied over in the admin area. We suggest editing the field group (e.g., "Flexible Sections") and setting the translation preference of the Flexible field to "Copy" instead of "Translate". After this change, re-translate the page, and the content should appear correctly on the translated page. For fields like Flexible, Group, Repeater, etc., it's important to set the preference to "Copy" when using the WPML translation editor. For more information, please refer to our documentation on translating custom fields.
If this solution does not seem relevant to your issue, please open a new support ticket with us, and we'll be happy to assist you further.
