Problem: The client is experiencing an issue where credits disappeared after reinstalling the WPML plugin, showing only 100 credits instead of the 30,000 available in their account. Solution: If you're experiencing this issue, we recommend you try the following steps to resolve it: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key by clicking the little trash icon, which will return the assigned credits to your WPML.org account. More details can be found in this documentation: Why credits may be missing and how to fix it. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. 6. It will generate a new key for your site, and you can also assign the credits using that popup. Confirm the assigned credits from WPML >> Translation Management > Translation Tools. 7. Copy the key, paste it back into the input box, and press the Register button.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
