Problem: The client is unable to translate an Elementor slide on the homepage using WPML. The translation method is set to "WordPress Editor", but the English translation has disappeared, and the client is unsure why this issue occurred. Solution: 1. Confirm that the translation method for the original content is set to "WordPress Editor" in the right sidebar of the WordPress Editor. 2. Manually translate the English page inside Elementor, ensuring that you do not switch to the WPML Translation Editor as it will overwrite any translations made using the WordPress Editor. 3. After setting the correct translation method, access the translated content and manually adjust the translation inside Elementor. 4. Update the original content and the translation to ensure all changes are applied correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client wanted to customize the WPML language switcher to have no border, a transparent background, a reduced width, and to remove the dropdown arrow, similar to the switcher on the WPML homepage.
Solution: To achieve the desired styling for the language switcher, we provided the following CSS code:
If the provided solution does not apply or is outdated, or if you have a different case, we recommend opening a new support ticket. We highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
For further assistance, please visit our support forum: WPML support forum.
Problem: The client is experiencing an issue where the language switcher in the header is not displayed as a dropdown style. Solution: We have determined that the language switcher in question is not managed by WPML but is a built-in feature of the Astra theme. We recommend checking the Astra documentation for using the language switcher: https://wpastra.com/docs/using-language-switcher/.
The customization options available for the Astra language switcher include layout (horizontal or vertical), showing country flags, full names, translated names, and language codes. Unfortunately, there does not seem to be an option for a dropdown menu within Astra's settings.
If the dropdown style is essential, we suggest creating a custom language switcher. You can follow these articles for guidance:
Please note that support for custom code, including custom language switchers, is beyond the scope of our support forum. If you need help with custom code, you may need to maintain it yourself or consider hiring assistance from the list of WPML Contractors: https://wpml.org/contractors/.
If this solution is not relevant to your case, because it's outdated or not applicable, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: WPML support forum.
Problem: The client is experiencing an incorrect number of posts displayed in the sidebar, with an extra post that does not exist in the category. Solution: We recommend checking if any post within the category is saved as a 'Draft' and ensuring that all posts are published. If all posts are published, follow these steps: 1. Navigate to WPML > Support > Troubleshooting. 2. Click on the buttons as shown in this screenshot. 3. Clear the caches from the site and check again. If this solution does not resolve the issue, please open a new support ticket with us.
